Title: Latest update issue
Last modified: August 23, 2026

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# Latest update issue

 *  Resolved [scph35003](https://wordpress.org/support/users/scph35003/)
 * (@scph35003)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/latest-update-issue-7/)
 * hi. I think the latest update has a bug (6.12.1)
 * I have 3 shipping methods
 * collection
 * Free (48hr service)
 * 24hr next day service £5
 * if a customer picks collection, or the free method. All is working fine. Showing
   on orders and admin/customer emails.
 * if a customer picks the £5 method, the service description does not appear on
   customer and admin emails. It shows the service description on the website checkout
   and the actual customers order but will not show in the emails. It shows the 
   £5 charge, just no the title/description.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [kubapawlik](https://wordpress.org/support/users/kubapawlik/)
 * (@kubapawlik)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/latest-update-issue-7/#post-19001494)
 * Hi [@scph35003](https://wordpress.org/support/users/scph35003/),
 * Thanks for reporting this. I’d like to help you investigate.
 * The shipping method description not appearing in emails while showing on the 
   order/checkout is unusual. This could be related to the update, but it could 
   also be caused by:
    - Email template customization
    - Another plugin affecting email output
    - Theme-specific issues
 * **To help narrow this down:**
    1. **Did this work before v6.12.1?** When did you last see the description in emails?
    2. **Which shipping method is the £5 one?** (Flexible Shipping, a carrier plugin,
       WooCommerce native?)
    3. **Have you customized your email templates?** Check WooCommerce → Settings →
       Emails → Customer Order
 * **Things to try:**
    1. Temporarily disable other plugins and check if the description appears in the
       email
    2. Test with a default WooCommerce theme (like Storefront) to rule out theme conflicts
    3. Check your email template for any customizations that might be filtering out
       the description
 * Please reply with:
    - Your WooCommerce and WordPress versions
    - Which Octolize plugins you’re using (and their versions)
    - A screenshot of the email showing what’s missing
 * This will help me determine if it’s a plugin issue or something else.
 * Thanks!
 *  Thread Starter [scph35003](https://wordpress.org/support/users/scph35003/)
 * (@scph35003)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/latest-update-issue-7/#post-19002122)
 * hi thanks. Is their another chanel i can contact you on. really hard attaching
   images to this forum
 *  Plugin Support [kubapawlik](https://wordpress.org/support/users/kubapawlik/)
 * (@kubapawlik)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/latest-update-issue-7/#post-19002663)
 * Yes, please feel free to write via our official support form: [https://octolize.com/support/](https://octolize.com/support/).
 * Looking forward to your message.
 * Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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 * ![](https://ps.w.org/flexible-shipping/assets/icon.svg?rev=2737045)
 * [Weight Based Shipping Table Rate for WooCommerce – Flexible Shipping](https://wordpress.org/plugins/flexible-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [kubapawlik](https://wordpress.org/support/users/kubapawlik/)
 * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/latest-update-issue-7/#post-19002663)
 * Status: resolved