We are encountering the same issue.
Fatal error: require_once(): Failed opening required ‘includes/class-yit-help-desk.php’ (include_path=’.:/usr/local/php73/pear’)
Yup. Same critical fatal error happened to me, had to disable it.
Following my previous comment.
I have turned off the plugin so at least the website is back online.
However, due to the fact that the theme uses this plugin to run their product detail page layout. It is now showing a fatal error.
https://www.vinewine.com.au/product/a-rodda-cuvee-de-chez-2017-victoria-beechworth/
Please fix your plugin ASAP
Same critical error here, so annoying. Have deactivated the plugin.
Same critical error here.
Hello,
Same critical error here.
Same error. Deactivated. Will seek alternative.
Mesmo problema aqui! Tive que via FTP renomear o plugin! Absurdo atualizar antes de testar!
FATAL ERROR.
Este plugin da puros problemas, desde que lo comenze a usar ha sido un dolor de cabeza.
My customer’s theme was old and not updated by the author.
The theme didn’t check if the plugin was activated so I disabled the call to the function yith_wcmg_is_enabled in wp-content/themes/makali/woocommerce/content-single-product.php
<div class="single-product-image <?php echo esc_attr($imageclass); ?> <?php if($enable_slider /*&& yith_wcmg_is_enabled()*/){ echo 'slider';} else { echo 'noslider';} ?>">
Same error.
You can roll back the plugin to a previous version to cure the error:
FTP to your plugin directory and rename the magnifier plugin.
the see these instructions for how to get prvious version:
https://managewp.com/blog/downgrading-wordpress-plugins#:~:text=%20How%20to%20install%20an%20old%20version%20of,Use%20the%20ManageWP%20Safe%20Updates%20feature%20More%20
Hello there,
hope you are doing well 🙂
We have released a new update that should fix the issue. Could you update it and let us know, please?
Have a nice day!
Hola Alexis
Acabo de bajarme la última versión 1 3 28 y ya todo funciona correctamente
Muchas gracias
saludos
I’ve updated the plugin and that fixed the problem.
Thanks!
