latest update forces website into wide width mode

  • Resolved Tim Blankenship

    (@waterfire)


    11 months, 2 weeks ago

    I disabled the plugin, but whatever change you made in the latest version forced our theme (Neve from Theme Isle) into wide mode even the theme is set in boxed mode.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Naimur Rahman

    (@naimur444)

    11 months, 2 weeks ago

    Hi @waterfire

    Thank you for bringing this issue to our attention. We are currently investigating the cause.
    In the meantime, could you please provide more details about the version of the WP Dark Mode Plugin you are using, as well as the version of the theme you are using? Thank you!

    This will allow us to see exactly what you’re experiencing and assist you more effectively.

    Thanks

    Thread Starter Tim Blankenship

    (@waterfire)

    11 months, 2 weeks ago

    Thank you for looking into this issue. We are running:

    Dark Mode – 5.0.7
    Dark Mode Ultimate – 4.0.3

    Neve 3.8.7
    with the Neve Pro extension 2.8.5

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    11 months, 2 weeks ago

    Thank you for your cooperation. We have identified the issue on our end and are working on a fix. We will reach out to you as soon as it is resolved.

    Thread Starter Tim Blankenship

    (@waterfire)

    11 months, 1 week ago

    Any news on this?

    Plugin Support Naimur Rahman

    (@naimur444)

    11 months, 1 week ago

    Greetings Tim,

    Naimur here from Support team. Wishing you a lovely day!

    We have added this to our development backlog and are actively working on a fix. We will keep you updated on our progress.

    Thank you for your patience!

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    11 months ago

    Hello Tim,

    We have fixed the issue you mentioned in our latest release, v5.0.8. Please update your plugin to the latest version and check if the issue is resolved.

    Regards,
    Team WPPOOL

    Thread Starter Tim Blankenship

    (@waterfire)

    11 months ago

    Yes, the issue is resolved.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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