Support » Plugin: UpdraftPlus WordPress Backup Plugin » LATEST UPDATE FAILING TO INSTALL

  • Resolved jeffpbm

    (@jeffpbm)


    Updates used to work simple and no issues

    Suddenly, the latest update fails with this message – any ideas please?

    Update Failed:

    500 Internal Server Error
    <!–[if lte IE 6]><![endif]–>

    Internal Server Error
    The server encountered an internal error or
    misconfiguration and was unable to complete
    your request.
    Please contact the server administrator to inform of the time the error occurred
    and of anything you might have done that may have
    caused the error.
    More information about this error may be available
    in the server error log.

    Web Server at townoframsgate.pub

    <!–
    – Unfortunately, Microsoft has added a clever new
    – “feature” to Internet Explorer. If the text of
    – an error’s message is “too small”, specifically
    – less than 512 bytes, Internet Explorer returns
    – its own error message. You can turn that off,
    – but it’s pretty tricky to find switch called
    – “smart error messages”. That means, of course,
    – that short error messages are censored by default.
    – IIS always returns error messages that are long
    – enough to make Internet Explorer happy. The
    – workaround is pretty simple: pad the error
    – message with a big comment like this to push it
    – over the five hundred and twelve bytes minimum.
    – Of course, that’s exactly what you’re reading
    – right now.
    –>

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    A 500 error indicates that ‘something’ has gone wrong on the server. Usually this is due to a memory limit being reached.

    Could you try uninstalling UpdraftPlus, then reinstalling from scratch?
    You will not lose your UpdraftPlus settings or backups.

    Could you try uninstalling UpdraftPlus, then reinstalling from scratch? Sure!

    Same problem

    Extension en cours d’installation : UpdraftPlus WordPress Backup Plugin 1.12.35
    Téléchargement de l’archive d’installation depuis https://downloads.wordpress.org/plugin/updraftplus.1.12.35.zip…

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log

    Same issue after fresh install – I have dedicated server and it has long long timeouts set – max php etc resources avail to wordpress installs

    Now what?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Please could you ask your hosts/server admin to check the PHP error logs?
    These logs should have a record of the error that is occurring with more information as to the exact issue.

    Hi,

    Same here, I see three dots on the end of the download link if using wordpress update console. Can this issue be caused by the dots in this link?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi bijlf,

    Could you send us an example of the update link that you are referring to?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘LATEST UPDATE FAILING TO INSTALL’ is closed to new replies.