Latest update disconnected all sites

  • Resolved Abland

    (@abland)


    2 years, 10 months ago

    Hi,
    I updated the MainWP dashboard (4.1.7) and all the sites were disconnected. It indicated that I had zero sites. When I went to Sites in the menu it just hung with the spinning icon trying to find sites but finding none.

    The child plugin updated without issue on all managed sites. I restored a backup with the previous version (4.1.6) of the dashboard and all is connected again.

    Wordpress is up to date as are all other plugins. The dashboard is installed on a site within a multisite.

    • This topic was modified 2 years, 10 months ago by Abland.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mainwp

    (@mainwp)

    2 years, 10 months ago

    Hi @abland, I am not able to duplicate this issue.

    Can you please open a helpdesk ticket so we can check this out?

    Thanks!

    Thread Starter Abland

    (@abland)

    2 years, 9 months ago

    Hi, @mainwp

    Thank you for your follow up. I haven’t had time to pursue this further until today, and I have found what the issue was. I’ll post in case it helps anyone else.

    My install of the MainWP Dashboard might be unusual. I have it installed on a multisite on three different subsites. It’s NOT network activated, just activated singularly on site 2, site 3, and site 4. Each of those three subsites are for individual client groups. Each group is a web development company with their own clients whom I white label development and maintenance for.

    This latest update (4.1.7) only worked for subsite 4 while subsites 2 and 3 “lost” all sites. I tried uploading a csv backup to those sites and they failed, saying the sites already existed. So I checked the database and a couple different fields were missing on subsites 2 and 3, but both were missing sync_id as a Primary field. I added the fields manually and the dashboard updated without an issue. So all is good now.

    I did check the error logs and apparently they reported database errors for unknown field health_value for subsite 3 since September 2020.

    I’ll mark this resolved and thanks again.

Viewing 2 replies - 1 through 2 (of 2 total)
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