The latest update crashed my site’s css in All browsers.
@perthmetro Could you tell me more about this issue? Did your site CSS stop loading, while the rest of the page loaded correctly?
Could you try to delete the Jetpack plugin, reinstall a fresh version from scratch, and let me know if it helps?
If you continue to experience issues, could you post your site URL here, so I can have a look?
If you want it to remain private, you can also contact us via this contact form:
http://jetpack.com/contact-support/
@ggaspero I believe you’re experiencing a different issue. This is most likely a conflict between Jetpack and your theme, or another plugin.
Could you try to deactivate each one of the Jetpack modules, one at a time, and let me know if you find that the conflict is linked to a specific module?
If the error stops you from deactivating modules, you can do so here:
http://yoursite.com/wp-admin/admin.php?page=jetpack_modules
Let me know what you find! Since the problem is different from the one @perthmetro experienced, could you start your own thread about it here:
https://wordpress.org/support/plugin/jetpack#new-post
Thanks!
How do you roll back? I can’t even log in.
@johnebialas Could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation
You’ll find the Jetpack plugin folder here:
wp-content
plugins
jetpack - DELETE THIS FOLDER
If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.
Once you’ve done that, and if you have trouble connecting Jetpack to your WordPress.com account, can you please use Jetpack’s Debugger module to send us some more information about your site?
- Go to the Jetpack page in your dashboard.
- Click on the Debug link appearing at the bottom of the page.
- Click the link that says “click here to contact Jetpack support.”
- Fill in the description box and your name and email address.
- Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.
Thanks!
