Latest update causing issues (site won’t load)

jimithing007
(@jimithing007)

4 years, 10 months ago

Hi,

There seems to be a conflict on my site with the latest update. I updated to 2.7.5 this morning, and once I did, the site won’t load. I can access the WP dashboard just fine, the site itself just won’t load, and it eventually times out. I deactivated Max Mega Menu and the site loaded again. I rolled back to 2.7.4, where I’ve left it for now, and it’s working as usual. So it must be a conflict with the latest update.

The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

othurrr
(@othurrr)

4 years, 10 months ago

I have the same problem.
Only deactivating the plugin does fix the problem.

Not sure how to roll back without loosing all the data though.

Plugin Author megamenu
(@megamenu)

4 years, 10 months ago

Hi othurrr,

Please install the WP Rollback plugin, then on your Plugins page click the Rollback link and select “2.7.4”.

Please could you check your error logs and see what the error behind this is?

Regards,
Tom

Thread Starter jimithing007
(@jimithing007)

4 years, 10 months ago

@othurrr I am using a plug-in called WP Rollback, I haven’t had any issues losing data. It just allows you to pick an older version of the plug-in you want to roll back. Seems to work ok, I haven’t had any issues with it.

Thread Starter jimithing007
(@jimithing007)

4 years, 10 months ago

@megamenu I do not know how to check error logs

othurrr
(@othurrr)

4 years, 10 months ago

@megamenu @jimithing007 Thanks for the tip. Rolled back to 2.7.4 and it works again.

Plugin Author megamenu
(@megamenu)

4 years, 10 months ago

Hi Both,

Could you try using WP Rollback to install 2.7.5.1? I’ve just tagged it, but it’s not released yet. It would be great if you could check it fixes the issue before I release it fully.

Regards,
Tom

Thread Starter jimithing007
(@jimithing007)

4 years, 10 months ago

Tom – 2.7.5.1 seems to be working fine for me.

Plugin Author megamenu
(@megamenu)

4 years, 10 months ago

Great, thanks jimithing007. That narrows down the issue and confirms what another user has found in a different thread. I may have another update, based on the other users suggestion, to test shortly, if that would be OK?

Regards,
Tom

othurrr
(@othurrr)

4 years, 10 months ago

@megamenu Tom, 2.7.5.1. works for me 🙂

Thread Starter jimithing007
(@jimithing007)

4 years, 10 months ago

@megamenu Absolutely 🙂

Plugin Author megamenu
(@megamenu)

4 years, 10 months ago

Thanks both! Please could you try v2.7.6? It is almost the same at 2.7.5.1, but with a similar change reverted from the back end.

Regards,
Tom

othurrr
(@othurrr)

4 years, 10 months ago

@megamenu 2.7.6 works for me, thank you

Thread Starter jimithing007
(@jimithing007)

4 years, 10 months ago

@megamenu seems to work just fine. Thanks! Very prompt response – great support!

Plugin Author megamenu
(@megamenu)

4 years, 10 months ago

Thanks @othurrr and @jimithing007, much appreciated! I’ve just released 2.7.6. Now back to the drawing board… 🙂

Viewing 14 replies - 1 through 14 (of 14 total)

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