Latest update caused site outage

  • Resolved LMKWeb

    (@lmkweb)


    5 years, 6 months ago

    I have Wordfence set to update automatically on most of my sites, but it caused one of those sites to go down. The only plugins installed on that site are Jetpack, UpdraftPlus, and Wordfence, so I can’t image it was a plugin conflict. The theme it’s running is twentyseventeen.

    Since I couldn’t reach the site at all, I was able to get in by changing the name of the Wordfence plugin folder via FTP, and then it came back up. Are there particular hosting configurations not supported by the latest update? Here’s the environment info for this site:

    Memory limit: 256M
    PHP version: 7.0.6
    MySQL version: 5.5.5
    Curl version: 7.29.0 / SSL: NSS/3.34 / libz: 1.2.7

Viewing 10 replies - 1 through 10 (of 10 total)
  • Sander van Dragt

    (@pacifika)

    5 years, 6 months ago

    +1

    Thread Starter LMKWeb

    (@lmkweb)

    5 years, 6 months ago

    Just as another update, after I was able to get back into the site, I made sure the plugin was disabled, but changed the name of the Wordfence folder back to the default. That caused the site to go down again a little while later, even though the plugin was deactivated. I had to repeat the process – change the folder name via FTP, then login, then change the folder name back – and then remove the plugin entirely.

    mountainguy2

    (@mountainguy2)

    5 years, 6 months ago

    Updraft is a complex plugin with lots of moving parts, you could be getting a conflict. Likewise, Jetpack. I stopped using both due to various issues over a long period of time. You might try at least disabling Updraft and running Wordfence. I’d imagine disabling Jetpack is tougher, but could be worth trying without that as well. Just my two cents as a long time Wordfencer. MTN

    Thread Starter LMKWeb

    (@lmkweb)

    5 years, 6 months ago

    I have those two plugins running alongside Wordfence on a dozen other sites with no issue.

    mountainguy2

    (@mountainguy2)

    5 years, 6 months ago

    Same here, when I was using them… then, I did have some issues… thus worth considering some trouble shooting.

    BTW, I’d doubt it’s the theme, but could be worth a quick jump over to another theme for a few minutes, along with attempt to use Wordfence again.

    MTN

    Thread Starter LMKWeb

    (@lmkweb)

    5 years, 6 months ago

    If Wordfence doesn’t work with a WordPress-developed theme, then that’s a pretty serious issue that they need to fix.

    mountainguy2

    (@mountainguy2)

    5 years, 6 months ago

    In a perfect world, indeed so. MTN

    Plugin Support wfphil

    (@wfphil)

    5 years, 6 months ago

    Hi @lmkweb,

    Sorry to hear that you are having a problem here.

    It may have been due to a faulty auto-update of Wordfence.

    You can delete the Wordfence plugin directory here:

    ~/wp-content/plugins/wordfence

    Reinstall Wordfence from the WordPress Plugins page and let me know how it proceeds please.

    Thank you.

    Brian North

    (@aspasa)

    5 years, 6 months ago

    @mountainguy2

    Likewise, Jetpack. I stopped using …. due to various issues over a long period of time.

    Sooooooo true!

    Plugin Support wfphil

    (@wfphil)

    5 years, 6 months ago

    Hi @lmkweb,

    Since I haven’t heard back from you I am assuming that the instructions solved your issue so I am marking this topic as resolved.

    If however, for whatever reason, you are still experiencing this issue and it is not resolved please respond to the post, which moves it back up the queue, and mark this topic as “not resolved”.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
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