Hello,
Sorry you faces issue. Can you please send me your ticket ID? I don’t find any ticket in your “bradenanderson”
Thanks
I’ve been speaking with the RadiusTheme Devs Team (support@radiustheme.com). I don’t there is a ticket #. But I haven’t heard back in a few days.
Yes I search full ticket system I need to know the ID so I can tell you the status. Are you using theme or plugin only?
I’m only using the plugin (with Classified Listing Toolkits as well). Like I said, there is no ticket number that I am aware, I contacted support via email. Your dev team should be aware, as we had been talking back and forth for weeks. Only I haven’t anything back in a few days. I did find this in one of the emails though: Service Request 614859. Hopefully that helps?
Hello,
Any mail sent in our ticket system it will reply an auto email with subject “Ticket Received with a ticket number”. Sorry sir I don’t find your ticket https://prnt.sc/SeHnWgeX_CFN
Well I’m sorry your search was either done wrong or your system is broken. Doesn’t change the fact that I’ve got a line of communication open with your support team via email. And nobody has responded to my concerns. So how about actually providing some support instead of just “oh well, I can’t find your ticket number”. Why has your recent updated completely broken things? Why can I no longer edit my listings page? I’m very close to rating your plugin very poorly.
There seem to be multiple ticket numbers regarding a number of different concerns. Since the line of communication is solely through a chain of emails, there is no ticket number for the most recent concern (mentioned above). So searching these other ticket numbers may not help. JUST PROVIDE SUPPORT! It might also help if you search the name correctly (with spaces). My name is not “bradenanderson” it is “Braden Anderson”. I don’t know why this is so difficult for you. You do know how to use a computer, right?
Hello,
I got your ticket. We last replied 24 days ago and you responded yesterday. As our ticket load without mistake, no ticket got delay resonse.
Anyways, I am checking the issue that you face and will reply you on ticket.
Thanks
Hi Braden. anderson,
I’ve just checked your site using the latest versions of both plugins — Main Plugin v5.0.3 and Toolkit v1.2.0.
After testing, I didn’t find any issues or layout breaks on the search page or the single listing page. Everything appears to be working correctly. Could you please share a screenshot or a screen recording of the issue you’re experiencing? That would help us investigate further.
Here are some clarifications regarding your points:
- Search Page – Edit Button Missing
This is related to WordPress core behavior, not our plugin. For reference, you can see your current search page this is page and you build with editorble I just tested. Link above
You’re not using our plugin’s archive page in this case. So, similar to the default WordPress blog or WooCommerce archive pages, this type of page is not editable via the page editor.
- Single Listing Page – Not Editable
The single listing page is rendered using the default single template, and its content is dynamically loaded from the plugin. As such, it’s not directly editable through the page editor.
Please check the ticket reply. If you could reply with screenshot of the issue that will helpful to find.
Thanks
Hi,
Any update about it? Now everything is okey there?
Thank you
Hi,
Not getting any response from your side. I am marking the ticket as resolved. If you face any issue further, you can create new ticket.
Thank you
Yes, you will see the page working fine because I re-created what I needed on custom page. The “listings” page you provide still does not look right. Additionally, using the “toolkit” to embed elements of RTCL via Elementor kind of works, but now does not show listings count. Do you intend to bring back that feature?
Hi,
Where listing count not working? Could you provide any screenshot?
Listing details page not possible to modify with only Elementor. Need to our builder addon also to build listing archive and details page using Elementor https://www.radiustheme.com/downloads/classified-listing-elementor-builder/
Thank you
