Latest Update Blanks Out Variations

Resolved tomo555
(@tomo555)

3 years, 11 months ago
Hi,

Your latest version has a bug in it. It blanks (fades) out variations that should be available.

There should be 6 available variations, two are blanked out for no reason.

Could you please let us know where we can download the last version 1.0.8 please?

Also could you please adding a clear/reset link below the swatches as products with many variations can confuse customers, especially when the plugin is having problems.

Thanks very much for your support.
- This topic was modified 3 years, 11 months ago by tomo555.
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Viewing 8 replies - 16 through 23 (of 23 total)

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Gal Baras
(@galbaras)

3 years, 11 months ago

@themealien over to you. This is the end of my expertise.

Plugin Author Woosuite
(@themealien)

3 years, 11 months ago

Thank you very much @galbaras. BTW, @tomo555, please try to deactivate the plugin then reactivate to test the problem. Don’t forget to restore attribute swatches in Products > Attributes after you reactivated the plugin.

Thread Starter tomo555
(@tomo555)

3 years, 11 months ago

Hi @themealien and @galbaras,

Yes, we deactivated, unistalled, restored attributes (automatic message pops up in admin) used the earlier version – we tried all the options. Seems like other users are reporting the same issues. Happy to give you admin access to check for yourself. Please send me your email address.

Thanks to all.

Plugin Author Woosuite
(@themealien)

3 years, 11 months ago

I’ve just updated the plugin to fix this issue. Please update it on your website and test the problem again.

If you’re using a caching plugin on your website, please clear all cache too.

Thank you

Thread Starter tomo555
(@tomo555)

3 years, 11 months ago

Great work. What was the problem?

Thanks.

Plugin Author Woosuite
(@themealien)

3 years, 11 months ago

It was the problem with numeric attributes, like the size numbers.

petiteandsowhat
(@petiteandsowhat)

3 years, 11 months ago

Thank you very much for the update.
Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

2 years, 6 months ago
@themealien I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://wordpress.org/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the http://pastebin.com/ log of the user’s web server error log.
- Ask the user to create and post a link to their phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.