Latest plugin update crashed and site converted to scheduled maintenance

  • Resolved GoodCode

    (@apnardeal)


    4 years, 10 months ago

    Hi:

    Today we tried to update the cleantalk plugin from wordpress dashboard and after press update plugin ..a error showed and site converted to maintenance mood.

    Please help how to fixed this and bring our site to normal.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Denis

    (@shagimuratov)

    4 years, 10 months ago

    Hello @apnardeal,

    Thank you for report!

    Could you please let me know any details about cause of crashing? Screenshot with error or copy/paste of the text?

    Thread Starter GoodCode

    (@apnardeal)

    4 years, 10 months ago

    Hi:

    Unfortunately i didn’t take any screenshot. Because after plugin crashed i clicked on another link of our site and then its start showing maintenance mode enable message. After few minutes site again back. It seems Cleantalk plugin update tried to upgrade our wordpress version Because now its showing a message in wordpress dashboard.

    ” An automated WordPress update has failed to complete – please attempt the update again now. “

    This message was not there before plugin update.

    Does Cleantalk keeps any log for this kind of error ?

    Thank you

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 years, 10 months ago

    Hello,

    CleanTalk plugin doesn’t update the WordPress version.

    Could you try to disable the plugin with “Complete deactivation option”?

    WP Admin Panel -> Settings -> Anti-Spam by CleanTalk -> Advaced settings

    Then delete the plugin and install the latest version.

    Did it help?

    rentopalubka

    (@rentopalubka)

    4 years, 10 months ago

    Добрый день
    У нас произошла та же ошибка. После обновления плагина Anti-Spam by CleanTalk (версия 5.133.1) и сайт заблокировался. Зашли в режим восстановления, на e-mail пришло письмо с инфо-ей, см. ниже. Подскажите пожалуйста, как нам поступить?

    Версия WordPress 5.3.2
    Текущая тема: Divi (версия 4.3.1)
    Проблемный плагин: Anti-Spam by CleanTalk (версия 5.133.1)
    Версия PHP 7.2.15
    Подробности ошибки
    ===================================
    Ошибка с типом E_COMPILE_ERROR возникла на строке 5 файла /home/c/cq87709/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Templates/Singleton.php. Сообщение об ошибке: Cannot declare trait Cleantalk\Templates\Singleton, because the name is already in use

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 years, 10 months ago

    Здравствуйте!

    Это конфликт с нашим плагином Security. Сегодня мы выпустили исправленную версию Security 2.43.1. Пожалуйста удалите папку website_ROOT\wp-content\plugins\security-malware-firewall и установите последнюю версию плагина из каталога.

    rentopalubka

    (@rentopalubka)

    4 years, 10 months ago

    Здравствуйте!
    Удалили папку, как рекомендовали. Скачали по новой плагин версии Security 2.43.1. и снова блокировка сайта. Скрин что происходит после активации плагина ниже

    https://prnt.sc/qz3cjs

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 years, 9 months ago

    Необходимо удалить оба плагина с опцией “Полная деактивация” и установить последние версии мы внесли исправления

Viewing 7 replies - 1 through 7 (of 7 total)
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