Support » Plugin: Genesis Connect for WooCommerce » Latest GCW 0.9.10 displays blank Shop Page

  • Resolved aspasa

    (@aspasa)



    On installation of GCW ver. 0.9.10 my WC Shop Page has now become 100% blank (devoid of any & all content) for site visitors.
    When logged in to the WP Backend (as an admin) the WC Shop Page shows only a blank admin menu, my Site Header and also Main Div.. The <ul class=”products”> div should be showing 12 Products but is blank. No Footer or Sidebar either.
    Genesis: 2.5.3
    Dynamik: 2.3.4
    WC: 3.2.6
    GCW: 0.9.10
    Any suggestions for recovering my Shop would be helpful at this point. Thank you.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 31 through 36 (of 36 total)
  • aspasa

    (@aspasa)

    @vwondra – good question. The silence is deafening – let alone any surprises forthcoming after the WC up.

    vwondra

    (@vwondra)

    @northumbrian – GCW version .09.10 only works with WooCommerce 3.3.1. Update your WooCommerce and things should be fine.

    Your Woo version is still at 3.2.6

    lucasilva

    (@lucasilva)

    @northumbrian Before update WooCommerce, take a complete backup (database and files, directories etc) else mantain the actual version but use previous version of GCW

    I found that I had to choose between displaying the regular web pages (GCW deactivated) or the shop pages (GCW activated).

    Fortunately, claudiochances put me on the right track.

    Deactivate GCW, and add claudiochances’ function at the bottom of the functions.php of the theme:

    function my_custom_wc_theme_support() {
        add_theme_support( 'woocommerce' );
    }
    
    add_action( 'after_setup_theme', 'my_custom_wc_theme_support' );

    Good luck!

    Plugin Support Jen Baumann

    (@dreamwhisper)

    I’m going to mark this as resolved since the original thread was regarding the Genesis Connect for WooCommerce 0.9.10 update released shortly after the WooCommerce 3.3.0 update.

    For anyone who may find that shop and site pages are blank after updating WooCommerce to 3.3.1, please see https://wordpress.org/support/topic/pages-in-blank-with-genesis-connect-0-9-9-and-0-9-10/ for a resoluton. We’ve found that resaving WooCommerce page settings generally resolves any issues with blank pages.

    If any additional issues come up, a new thread can be opened.

    • This reply was modified 8 months, 3 weeks ago by  Jen Baumann.
Viewing 6 replies - 31 through 36 (of 36 total)
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