Support » Plugin: Genesis Connect for WooCommerce » Latest GCW 0.9.10 displays blank Shop Page

  • Resolved Brian North


    On installation of GCW ver. 0.9.10 my WC Shop Page has now become 100% blank (devoid of any & all content) for site visitors.
    When logged in to the WP Backend (as an admin) the WC Shop Page shows only a blank admin menu, my Site Header and also Main Div.. The <ul class=”products”> div should be showing 12 Products but is blank. No Footer or Sidebar either.
    Genesis: 2.5.3
    Dynamik: 2.3.4
    WC: 3.2.6
    GCW: 0.9.10
    Any suggestions for recovering my Shop would be helpful at this point. Thank you.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 36 total)
  • michele25


    Thank you. I had just deactivated the 0.9.10 update. Deleting it completely did the trick. It makes sense. Thank you!!!!

    Matt Ryan


    I can offer the same issues here after updating to GCW 0.9.10.

    Completly empty store front.

    My setup has Gen 2.5.3 running custom child theme, WC 3.2.6.

    I have deactivated GCW until issue resolved.



    Yep, me too. Updated GCW on 3 sites. Broke all of them. Setting back the version fixed them. FWIW, I believe this is one of the errors that was being generated:
    mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Call to undefined function wc_get_loop_prop() in /var/**************/httpdocs/wp-content/plugins/genesis-connect-woocommerce/lib/template-loader.php:268,



    Hi all, same problem…
    With woocommerce 3.2.6 problem with Genesis connect 0.9.10.
    If you use 0.9.9 no problem.

    To developers: please, if 0.9.10 is important (I don’t know if are security fix or others), solve soon this bug (with WC 3.2.6)

    Plugin Contributor Nick Cernis


    It’s fine to continue running 0.9.9 until WooCommerce 3.3 is re-released. (Genesis Connect 0.9.10 contains no security fixes — it was released to address an issue with WooCommerce 3.3, but that update to WooCommerce has since been reverted to 3.2.6.)

    Once WooCommerce 3.3 is released again, updating to Genesis Connect 0.9.10 is then advisable.



    Same problem showing blank page of shop on my website.

    I don’t understand that Genesis is a paid theme and they show that you can use woocommerce in your theme and then say that it requires this plugin.

    Then why they don’t update this plugin.

    WP is showing Warning: This plugin has not been tested with your current version of WordPress.

    Please help



    It’s fine to continue running 0.9.9 until WooCommerce 3.3 is re-released. (Genesis Connect 0.9.10 contains no security fixes — it was released to address an issue with WooCommerce 3.3, but that update to WooCommerce has since been reverted to 3.2.6.)

    I read it.
    But where can I find the previous 0.9.9. I have already updated to latest version of 0.9.10?

    Plugin Contributor Nick Cernis


    Hi, @prof-dsvidyasagar.

    0.9.9 is available from the bottom of this page:

    Or here’s a direct download link:

    We also have steps to downgrade to 0.9.9 at (requires a StudioPress account to view).

    Genesis Connect for WooCommerce is a separate plugin so that Genesis does not have to be updated every time WooCommerce is updated. (Not all Genesis sites use WooCommerce.)

    This plugin was updated the same week WooCommerce 3.3 came out, but 3.3 was then reverted. 0.9.10 is not compatible with older versions, so those still on WooCommerce 3.2.6 who did not update to 3.3 will need to use 0.9.9 for now.

    I hope that’s useful, but please feel free to email support [at] studiopress [dot] com if you need further help.



    Hi, I went to the page to get 0.9.9 and I only get 0.9.8 or 0.9.10…

    Plugin Contributor Nick Cernis


    @sitebuildernow The main version of the plugin is now 0.9.9 (the WooCommerce update was delayed, so the plugin was rolled back from 0.9.10 to 0.9.9).

    You can get 0.9.9 from the WordPress admin area (Plugins → Add New) or from the main plugin page:



    Hi Nick, thanks for the quick reply – I found it on another post and it solved the problem immediately.



    I’ve had the same issue.

    To rollback to Genesis Connect 0.9.9 you can also use a plugin called Rollback.

    Look forward to seeing this fixed properly by WooCommerce.

    Thanks for all your help.



    I have done some research on this. When I updated to Version 3.3.1 all products were lost from my shop page.

    If you change the page allocated under Woocommerce settings > Products > Shop Page from Shop to a test page, you will find your products appear back on the Shop page.

    As soon as I change this setting back to the shop page the contents disappear.

    So I created a new page BUY, added the products shortcode and bang it was there. Changed the settings again on the woocommerce settings page, changing the shop page to BUY and again they disappear.

    So it is something to do with the settings page by the looks.

    Until there is a fix I have changed the settings page to a test page and it seems to work. However i’m no expert so I’m not sure what the repercussions of doing this are???

    Any ideas?

    Thread Starter Brian North


    The best idea is probably to reduce your expectations of exactly how stable and consistent the WordPress ecosystem really is. Realize that it’s interdependent on so many parts & plug-ins and then, breathe a sigh of relief when it, finally, all works as it should. Again! Then, no more updates for 6 months to a year.

    Remember, just because some Company’s Marketers make it all sound good – it never is and never will be living up to the stability that we desire, want and need.

    In fact, the whole WP/Plug-in ecosystem is nothing short of perpetually time-consuming, less than 100% ‘working right’, frustrating and hair-raising. Always.



    When is version 0.9.10 expected to be re-released?

Viewing 15 replies - 16 through 30 (of 36 total)
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