Title: Latest features?
Last modified: November 12, 2019

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# Latest features?

 *  Resolved [jamesmcd](https://wordpress.org/support/users/jamesmcd/)
 * (@jamesmcd)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/latest-features/)
 * Hi all,
 * I haven’t used this plugin for a while, and I was wondering if we can now set
   up proper notifications with a chat transcript after it has taken place? Especially
   in the event that a user asks to be contacted by a human. Is this possible?
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
 * (@intelahelp)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/latest-features/#post-12122729)
 * Hello [@jamesmcd](https://wordpress.org/support/users/jamesmcd/)
    The plugin 
   has the ability to configure sending notifications by email. To do this, go to
   the “Advanced Features”>”Notification section” ([sample screenshot](https://pasteboard.co/IGlqamk.png)).
   After setting up, you will receive notifications about the number of conversations
   to the specified email address, after a selected period of time. To save the 
   conversations history, go to the “Advanced Features”>”Chat History section” (
   [sample screenshot](https://pasteboard.co/IGlq0r5.png)) opposite the “Enable 
   chat history collection”, select “Yes” and click “Save Changes”. After that, 
   all conversations taking place on your site will be saved in a database, where
   you can see the chat transcript using SQL queries or any plug-ins for viewing
   databases.
 * If you have more questions, don’t hesitate to ask them.
 *  Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
 * (@intelahelp)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/latest-features/#post-12173109)
 * Hello [@jamesmcd](https://wordpress.org/support/users/jamesmcd/).
 * We haven’t heard from you recently.
    Do you still have any questions or need 
   our assistance? We will gladly help you.
 *  Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
 * (@intelahelp)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/latest-features/#post-12211509)
 * Topic was in a Waiting state for longer than 7 days, Topic was automatically 
   resolved

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Latest features?’ is closed to new replies.

 * ![](https://ps.w.org/conversation-watson/assets/icon-256x256.png?rev=1684465)
 * [Chatbot with IBM watsonx Assistant](https://wordpress.org/plugins/conversation-watson/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/conversation-watson/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/latest-features/#post-12211509)
 * Status: resolved