BackWPup - WordPress Backup Plugin
Latest BackWPUp Update Hung, Now My Site is Down (3 posts)

  1. MartaVictoria
    Posted 3 years ago #


    I was in the process of updating BackWPUp (my WordPress was completely up to date at time).

    The plugin update took several minutes to install, and never completed. Finally, I quit out of it. Now my site is completely down (http://www.martavictoria.com). I cannot access my login page or any other page.

    Any thoughts for a solution?


  2. Ov3rfly
    Posted 3 years ago #

    WordPress "white screen of death" can have several reasons. To fix the problem, usually FTP access is required.

    - In some cases the reason can be seen if you enable error-output of WordPress by configuring define('WP_DEBUG', true); in wp-config.php, backup wp-config.php before changes.

    - To get more detailed errors, add this line before WP_DEBUG config in wp-config.php like this, backup wp-config.php before changes.

    error_reporting(E_ALL); ini_set('display_errors', 1);
    define( 'WP_DEBUG', true);

    - Sometimes it can also help to delete the plugin-folder (download the folder first to have a backup), in your case /wp-content/plugins/backwpup/

    - Sometimes the file .htaccess has been messed up, here the content of a default .htaccess file:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    # END WordPress

    - Some plugins write to wp-config.php, compare with wp-config-sample.php if any bigger portions are missing, backup wp-config.php before changes.

  3. MartaVictoria
    Posted 3 years ago #

    Greetings, Ov3rfly, and thanks so much for responding. My host provider discovered the error for me (when I double-checked whether it was a billing issue). Here is the solve:

    Looking over the php_error.log for your site I am seeing the following error over and over:
    [08-Mar-2013 18:41:49 UTC] PHP Fatal error: Class 'CustomAdminSubPage' not found in /mnt/stor9-wc1-dfw1/652629/659423/www.martavictoria.com/web/content/wp-content/themes/Inspiration-WP-Theme-v.1.0/inspiration/functions/admin_options/AdminPageFactory.php on line 11
    This is pointing to the theme that you are using which is causing the problems. I moved the theme out of the wp-content/themes/ directory and placed it within the wp-content/ folder. This is now allowing the WordPress Dashboard to load where you can reinstall the theme or choose another: http://www.martavictoria.com/wp-login.php

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