Support » Plugin: WooCommerce ShipStation Integration » Don’t use ShipStation!

  • WooCommerce: 5 stars. ShipStation: 1 star. My Airbnb guest left something and asked me to ship it UPS Next Day. The UPS website wanted $112. PayPal Shipping, which uses ShipStation, wanted $38. Wow that saves money! Except that the package arrived a day late. I contacted UPS for a refund but they told me to contact PayPal. PayPal told me to contact ShipStation. ShipStation’s contact buttons don’t work, they just bring you back to the “Contact Us” page.

    UPS 2-day was $38. It appears that ShipStation saves you money by downgrading deliveries, then hoping that the customer doesn’t notice the late delivery.

    • This topic was modified 5 months, 2 weeks ago by tdk3hoe.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Mirko P.

    (@rainfallnixfig)

    Hi @tdk3hoe,

    We’re sorry to hear you had an unpleasant experience using WooCommerce ShipStation Integration. We’d like to know more, if possible please open a new thread in the forum: https://wordpress.org/support/plugin/woocommerce-shipstation-integration/#new-topic-0.

    If you are using any of the WooCommerce.com marketplace paid extensions, please submit a ticket at: https://woocommerce.com/my-account/create-a-ticket/?form=ticket.

    Kind regards.

    Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @tdk3hoe,

    Based on what you wrote, I can tell that you’ve had a very unsatisfying experience. That’s frustrating, for sure!

    One thing I’d like to double-check with you: are you referring to ShipStation’s support?

    The reason I ask is that this is the support forum for the WooCommerce ShipStation plugin – an integration developed by us here at WooCommerce.

    If you did try to reach out to WooCommerce, could you please let us know how you attempted it? I’ll be happy to investigate what happened, since reaching us should be an easy process.

    Also, I appreciate it if you can share some more details.

    Thread Starter tdk3hoe

    (@tdk3hoe)

    Mirko, Sandip, thanks for the heads up! I edited my review to make it clear that WooCommerce is five stars and ShipStation is one star.

    Plugin Support xue28 (woo-hc)

    (@xue28)

    Hi @tdk3hoe

    Mirko, Sandip, thanks for the heads up! I edited my review to make it clear that WooCommerce is five stars and ShipStation is one star.

    Thank you for the clarification.

    One thing I’d like to double-check with you: are you referring to ShipStation’s support?

    The reason I ask is that this is the support forum for the WooCommerce ShipStation plugin – an integration developed by us here at WooCommerce.

    As requested earlier, can you please clarify if you are referring to ShipStation’s support here? If you could also share how did you reached out to them and the steps you take, that would help us further investigate.

    Thread Starter tdk3hoe

    (@tdk3hoe)

    xue28, I went to ShipStation’s website to look for how to contact them for support. They don’t have any way to contact them.

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hello @tdk3hoe

    I’m sorry to hear about this, I can understand where you are coming from.

    I went to ShipStation’s website to look for how to contact them for support. They don’t have any way to contact them.

    That is indeed frustrating, especially having a customer that you had to attend to.

    For a reference I attach the contact form it looks like it is displayed after login:
    Contact ShipStation Support

    Please let us know if there is anything else we can do to help.

    Best.

Viewing 6 replies - 1 through 6 (of 6 total)
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