last uptade all stop to work – The support was amazing in trying to help me in

  • Marcia

    (@gascon007)


    3 weeks, 5 days ago

    last uptade all stop to work – please fix it

    After I completely uninstalled it from my WooCommerce, cleared the cache, and then reinstalled it, and IT’S WORKING AGAIN. The support was amazing in trying to help me in every possible way. Loved It

    • This topic was modified 3 weeks, 5 days ago by Marcia.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    3 weeks, 5 days ago

    Hi! Thanks for reaching out.

    Let’s troubleshoot it together:

    • Could you please tell me what exactly is happening? For example: Are the statistics not updating, showing wrong data, or is the dashboard not loading?
    • Did you notice any error messages, either on the WordPress dashboard or in the browser console (Inspect → Console)?
    • Also, which WordPress and PHP versions are you currently using?

    Looking forward to your details!

    Thread Starter Marcia

    (@gascon007)

    3 weeks, 5 days ago

    Let’s troubleshoot it together:

    • Could you please tell me what exactly is happening? For example: Are the statistics not updating, showing wrong data, or is the dashboard not loading? the statistics not updating, and the dashboard not is loading . The app froze, it no longer works after the latest update. Could you please fix this
    • Did you notice any error messages, either on the WordPress dashboard or in the browser console (Inspect → Console)? no, any.
    • Also, which WordPress and PHP versions are you currently using? PHP 8.0
    Plugin Contributor Parhum Khoshbakht

    (@parhumm)

    3 weeks, 5 days ago

    Could you please share with us the error log from your site, as well as the technical site information available under Tools → Site Health → Info?

    It would also be very helpful if you could temporarily enable WP_DEBUG so we can see any error messages that might appear.

    Don’t worry — we’ll guide you through the next steps based on what we find.
    Thanks a lot for your help!

    Thread Starter Marcia

    (@gascon007)

    3 weeks, 5 days ago

    Dear I found about ii – Setting – Maintenance – Troubleshooting:

    Tracker Error[25/04/2025 13:38] 203 Malformed resource URLThe information here above is useful to troubleshoot issues with the tracker. Errors are returned when the tracker could not record a page view for some reason, and are indicative of some kind of malfunction.

    Do you think this could be what is causing the no-tracking issue on my site? If yes, please could you see how fix it? thanks

    Thread Starter Marcia

    (@gascon007)

    3 weeks, 5 days ago

    Dear, the plugin is working again. I completely uninstalled it from my WooCommerce, cleared the cache, and then reinstalled it, and IT’S WORKING AGAIN. I’m very happy and appreciate your help.

    Your support was amazing in trying to help me in every possible way. Thanks a lot

    • This reply was modified 3 weeks, 5 days ago by Marcia.
    • This reply was modified 3 weeks, 5 days ago by Marcia.
Viewing 5 replies - 1 through 5 (of 5 total)
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