Support » Plugin: Elementor Page Builder » LAST UPDATE NOT WORKING

  • Hello everybody. I updated element or plugin with the latest version and it’s not working. Meaning that it doesn’t allow me to access anymore to all the contents previously inserted within the page!
    I don’t know if it also could be because I’ve installed a multi-language plugin, but if I can’t access to the pages this would mean redesign the entire site (which it was already ended).

    PLEASE HELP ME SOME HOW! Thank you in advance!!!

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Yakir Sitbon

    (@kingyes)

    Send us your system info. You can find it in under Elementor → System info. Please use Pastebin to paste it and send it to us.

    == Server Environment ==
    Operating System: Linux
    Software: Apache/2.2.22
    MySQL version: 5.5.54
    PHP Version: 5.4.45-0+deb7u7
    PHP Max Input Vars: 1680
    PHP Max Post Size: 50M
    GD Installed: Yes
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 4.7.2
    Site URL: http://www.borgodisangervasio.com
    Home URL: http://www.borgodisangervasio.com
    WP Multisite: No
    Max Upload Size: 50 MB
    Memory limit: 40M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: it-IT
    Timezone: Europe/Rome
    Debug Mode: Inactive

    == Theme ==
    Name: Postcard
    Version: 1.0.3
    Author: Lollum
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: it_IT
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/601.7.7 (KHTML, like Gecko) Version/9.1.2 Safari/601.7.7

    == Active Plugins ==
    Contact Form 7
    Version: 4.6.1
    Author: Takayuki Miyoshi

    Elementor
    Version: 1.2.3
    Author: Elementor.com

    Lollum Page Builder
    Version: 1.0.1
    Author: Lollum

    Postcard Toolkit
    Version: 1.0.0
    Author: Lollum

    WP Fail2Ban Special
    Version: 0.2.0
    Author: Abdussamad Abdurrazzaq

    WP Hotelier
    Version: 0.9.10
    Author: Lollum

    Plugin Author Yakir Sitbon

    (@kingyes)

    Try deactivate all other plugins and see if the website is working

    still nothing.

    It keeps on loading the page. Is there a way I can turn back to the previous version?

    Plugin Contributor Mati Horovitz

    (@mati1000)

    Hi, @alelomby

    Can you specify what was your previous version of Elementor.

    In addition, open your browser DevTools (F12) and load the editor again, did you see errors in the console?

    Hello @mati1000
    I guess the version was the 1.2.2 (since now it’s the 1.2.3) but not sure…
    The fastest way to let you know maybe is giving you user/pswd if you can help.

    Plugin Support Boaz

    (@boazpojo)

    Hi @alelomby,

    Did you try switching your theme to a default one (such as Twenty Sixteen)?

    Unfortunately, we cannot receive your credentials through this forum.

    Hello @boazpojo I still didn’t.
    If I try it won’t get lost everything I have already done, right?
    Is there anyway I can forward you the credentials?

    Plugin Support Boaz

    (@boazpojo)

    @alelomby

    First of all, note that you have revision history feature which allows you to go back to a previous version.

    You can check our Github

    • This reply was modified 2 years, 4 months ago by  Boaz.

    @boazpojo that’s great, I’ll try now to restore it, but I am a new beginner in using java or any other language… that’s why I wanted you to help me and why I’d give you my credentials…
    I’ll check it now, let’s see…

    Plugin Support Boaz

    (@boazpojo)

    Hi @alelomby,

    You can read this guide regarding Revision History:
    http://docs.elementor.com/article/104-revision-history.

    You can also contact us on GitHub.

    Hello @boazpojo thank you very much for helping me.
    There’s only one thing I don’t understand:
    “Reaching the list of revisions is easy. Simply click on the hamburger icon on the top of the left panel, then click the ‘Revision History’ link. This will show the list of revisions available for the current page.”

    Where do I find the hamburger icon?!?!?! which panel????

    Plugin Support Boaz

    (@boazpojo)

    @alelomby

    You can find it here.

    @boazpojo I could access JUST from one single page. And it says I don’t have ANY history…
    The thing is that I can access the page but as soon as I press “modify with elementor” button, it doesn’t charge…

Viewing 14 replies - 1 through 14 (of 14 total)
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