Last Name Required Twice in the form?

  • Resolved FireFlyWebs

    (@fireflywebs)


    5 years ago

    I was getting the ‘oops something went wrong error’. Checked the form fields and it was saying ‘last name (merge)’ was required. Last name was already there but I added the second one to test. One or the other could not be deleted or the message would come back.
    So then the form worked…. or so it said but checking the back end of mailchimp my name as a subscriber is not there even though I got the confirm email.

    * How do I correct the last name being required twice?
    * Why was my subscription not added?

    Also did a check connection from Mail Chimp and even though the link takes me to our site and it says the site has been connected since April 15th >>>
    I get an error:

    Uh oh, we couldn’t connect your site. Check your code and try again.

    http://www.livingskywildliferehabilitation.org

    Your site connected since April 15, 2019 07:15 am

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Lap

    (@lapzor)

    5 years ago

    The first field is MMERGE10 while the last field is LNAME. They may be different fields with the same label. Please check your fields under the list settings in the MailChimp.com account.

    You may not want to set these fields to be required in either case, and if there is 2 Last name fields there you may want to delete one of them.

    Hope that helps. If you have any questions, please let us know!

    Thread Starter FireFlyWebs

    (@fireflywebs)

    5 years ago

    Please check your fields under the list settings in the MailChimp.com account.

    I don’t see anything there that says ‘list settings’. Can you tell me what I am looking for exactly?

    And can you advise on the ‘site code’. Do I need that? This is not an html site. Under ‘connected site’ is does say ‘connected’. But then there is that error
    “Uh oh, we couldn’t connect your site. Check your code and try again.”

    Thread Starter FireFlyWebs

    (@fireflywebs)

    5 years ago

    Further to the text above.
    I took required off the ‘merge’ and successfully eliminated it from the form.

    The problem now is that the form works but the subscriber is

      NOT

    added to the list in MailChimp even though the ‘successful’ message is shown on the form, AND the confirmation email is sent out.

    Can you help?

Viewing 3 replies - 1 through 3 (of 3 total)
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