Support » Plugin: Image Photo Gallery Final Tiles Grid » large empty padding at the end of the images!

  • Resolved douglasmattos

    (@douglasmattos)


    Hello, I want to say that this plugin is very good meets my needs, congratulations!
    But it is occurring that when I minimize the browser window I create a large space just below the images.
    A large empty pad appears, returns to normal when I refresh the page.
    Can you help me with this?
    Obesity:
    I have no link because I’m working on local hosting.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello @douglasmattos,

    Thank you for reaching out to us!
    Can you please send me a screenshot with your settings so I can try to recreate this on my end?
    And also please include a screenshot with that space so I can understand the issue better.

    Thank you,
    Mihaela

    Thread Starter douglasmattos

    (@douglasmattos)

    Hello!
    I don’t know how to send you these photos but follow the link where you can find two photos.
    One is normal before minimizing the window.
    The other already has a large space created automatically by manipulating the browser window.

    Note:
    I’m using Gutenberg

    https://drive.google.com/open?id=1_f8nbikFhj8wSmAbyOJEsvEYNXLSyZ1p

    Hello @douglasmattos,

    Thank you!
    Unfortunately this is not an issue we have encountered before and without the site’s url to investigate we cannot know exactly what causes this.
    Is it possible to deactivate all of your plugins except FTG and see if this fixes it?

    But if you cannot do this, then I recommend installing this plugin: https://wordpress.org/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used.

    Go to its troubleshoot mode and only activate FTG and see if the space disappears when using a default WordPress theme and no other plugins.
    Please let me know how it goes!

    All the best,
    Mihaela

    Miha

    (@mplusb)

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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