Support » Plugin: Kadence WooCommerce Email Designer » Language not loading

  • Hi there,

    i installed the plugin and downloaded the “responsive template”.
    I recognized that the plugin and the mails are not translated to german.
    But after checking the plugin-language-folder i saw, that a german translation for this plugin is installed. How can i load this language instead of english ?

    Best Regards

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hey,
    The template is in english, so you would need to edit the strings inside each email template (header and body text).

    See the email text and type area of the customizer.


    Thread Starter vinlo


    Hey there,

    but the plugin itself isn’t translated. Even buttons for settings are still in english, although i have the “german language package” installed. Furthermore i can’t translate every string within the customizer. For example “quantity”. Its displayed in english and i cant change that in the customizer.

    Best Regards

    When you say you have “german language package” installed. What do you mean? This isn’t the same as Woocommerce core, you would need to translate this plugin separately. If you install loco translate are you not able to translate strings like “quantity”

    I had the same problem of translation in French with loco translate. Some items can’t be translated in the .pot file. You need to translate them in the .php files code, with no other possibility because the .pot file is not complete. For example:
    – the 2 buttons in the e-mail templates to reset password and view the customer account;
    – ORDER title….
    From memory, I had to modify two or three .php files so that everything was translated correctly.

    Thank you for the quality of your very professional work. We are here in the details…

    Best regards,

    • This reply was modified 1 year, 10 months ago by Denis66.

    Hey @denis66
    When using logo translate it’s important to sync the translation after updates, have you tried this? It should bring in those missing strings. Some of those strings were fixed a few versions ago when a user reported.


    Thread Starter vinlo


    Hi @britner ,

    so installed the plugin and through filezilla i went to the language folder. I took the already existing “german language” .po and .mo file, copied it and added “formal” to it.

    So like this: kadence-woocommerce-email-designer-de_DE_formal

    But the plugin is still in english, so the language isnt loading.

    Hey @vinlo,

    I don’t believe that would work, I think the file name would be different. Please use


    I have the same problem – I edited content in the Email Designer but it doesn’t load in the e-mail.

    Also have problems with some of the fields translate but some dont.

    Found that i needed to translate kadence plugin and not woocommerce or theme with loco translate…

    • This reply was modified 1 year, 8 months ago by glatzee.

    I found the solution – I had some of the templates overwritten in the child template – that’s why it didn’t load 😉

Viewing 10 replies - 1 through 10 (of 10 total)
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