Support » Theme: Hitchcock » Landing Page Images

  • Trying to figure out why every few days most of the images on the landing page on my site using Hitchcock them don’t load on the mobile version. I noticed there is a link at the bottom to “load full site” but when I click that nothing changes. The site will load perfectly on the desktop version. I checked with my hosting company and they say everything looks fine. I am using a Samsung Galaxy S8 Android phone. I tried it in Chrome and the Samsung browser. Same phenomena. All other pages load ok. Anyone have any idea what would cause this? I ran the site through one of those mobile test sites and things look OK. If I load the desktop site in settings, it displays fine, then when I uncheck the option for loading desktop, briefly the mobile version will load and then reverts back to the stipped down version. Can’t figure this out.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • I’m having a similar problem with a new post. I am using Firefox Quantum 64.0.2 on a PC and WordPress 5.0.3. I just ran several updates before adding my post and now the thumbnail is not showing at all. I even re-created the post, with no initial Featured Image and with an initial Featured Image, and neither show a thumbnail image. The only way a user can know that the post is there is by mousing over an empty space.

    The page I’m working on is https://houdini.dog

    • This reply was modified 1 month, 2 weeks ago by  snowbear24.
    Theme Author Anders Norén

    (@anlino)

    Hi @jerryereed and @snowbear24,

    I notice you’re both running the Jetpack module for lazyloading images. Try deactivating that module in Jetpack, and see if that resolves the issue.

    — Anders

    I tried to deactivate that module and got this message:
    “Error updating settings. lazy-images: The requested Jetpack module could not be deactivated. (Status 400)”

    Finally got it to deactivate. Watching the site now. One of the things that seems to have an impact: I turned off the jetpack mobile theme and then turned it back on. That seemed to stabilize things and make them consistent. Mobile site now seems to load OK. Still watching.

Viewing 4 replies - 1 through 4 (of 4 total)
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