Lack of support, failing premium feature, no refund

  • argosmedia

    (@argosmedia)


    2 years, 10 months ago

    It seems the maker has no interest in supporting this plugin anymore. Most support topics here stay unanswered. I have even bought the premium version for a particular extra feature and hope on decent support. Very, very slow and incomplete support and in the end just no response anymore at all. However, he did remove the (buggy) feature I tried to get working from his promo website, instead of helping me out. I asked for a refund more than once, but never got a reply.

    I wasted money, several weeks time and effort on this plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support cengelberts

    (@cengelberts)

    2 years, 10 months ago

    Hi @argosmedia,

    What’s your email?
    Because I can’t find any emails regarding a refund, could you send an email to support@wcpdfinvoices.com and we can resolve this issue right away.

    Moderator Yui

    (@fierevere)

    永子

    2 years, 10 months ago

    @argosmedia there is a wrong place to solve problems with unanswered mails and your PRO support tickets, so i have deleted your post.
    Your review rating PRO version of plugin and support received does comply with forum guidelines, but please take further discussion regarding refunds elsewhere.
    Plugin developer already pointed where you shall send it.

Viewing 2 replies - 1 through 2 (of 2 total)
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