Support » Plugin: WooCommerce Payments - Fully Integrated Solution Built and Supported by Woo » Lack of seriousness: a waste of time and energy

  • logiline

    (@logiline)


    I wonder if this plugin was tested before it went into production.
    Once installed, it is impossible to go back: you must complete your registration and even by uninstalling it, you continue to have messages inviting you to complete the configuration.

    The idea seemed good but the realization and the method are to blame. We really have the feeling of being forced to use the plugin. Today even after uninstalling it, I always have the message: “Action required: Please update WooCommerce Payments” and the dismiss button just don’t work !

    It’s really not serious. This is not at all the idea we have of a successful professional tool. So when this tool also manages payments, it’s really scary!

    • This topic was modified 2 months ago by logiline.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Chris M. – a11n

    (@csmcneill)

    Howdy @logiline,

    Thank you so much for providing your feedback!

    Once installed, it is impossible to go back: you must complete your registration and even by uninstalling it, you continue to have messages inviting you to complete the configuration.

    WooCommerce Payments is built in partnership with Stripe, and they currently own that onboarding process. Not being able to “go back” and edit details is definitely an issue that we’re working with Stripe to resolve, as it is a common pain point for merchants. Right now, the only way to “reset” this process is to contact support so that we can delete the account. You can read more about the account deletion process here.

    We’re currently working on taking a bit more ownership of the onboarding process so that we can better tackle issues like this directly, but I do not currently have an ETA on when this change will take place.

    Today even after uninstalling it, I always have the message: “Action required: Please update WooCommerce Payments” and the dismiss button just don’t work !

    My first inclination is that this is the result of caching, but without knowing your site’s configuration, there isn’t a way for us to identify why this notification may still be present even after WooCommerce Payments is no longer installed on the site.

    One option to consider would be to add this code snippet to your functions.php file (I recommend using a plugin like Code Snippets to do this for you) to clear any stubborn notices.

    I hope this helps! If you need anything else, please feel free to reach us anytime!

    Same problem, the banner “Action required: Please update WooCommerce Payments” do not want to go away, even after code snippet installed.

    Plugin Support Chris M. – a11n

    (@csmcneill)

    Howdy @mman,

    If you would like to get some assistance with this issue, please start a new thread or connect with our support team by creating a ticket here: https://woocommerce.com/my-account/create-a-ticket/

Viewing 3 replies - 1 through 3 (of 3 total)
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