Lack of Product Support

  • Resolved brickford

    (@brickford)


    2 years, 4 months ago

    Are you no longer supporting this plugin? I paid for the premium version and I have not had any luck with my support inquiries. The last one was ID: IFBQYP (from April 14th) the one prior to that was YDCY9E (from April 9th)

    • This topic was modified 2 years, 4 months ago by brickford.
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  • Thread Starter brickford

    (@brickford)

    2 years, 4 months ago

    Weeks of no response after paying for the “supported” option, I have given up. Sent an email to their contact emails giving 24 hours notice to give a refund or I will be disputing my credit card charge.

    Dont waste your time on expecting support.

    niel.o

    (@nielorit)

    2 years, 1 month ago

    Hello brickford,

    We thank you for your inquiry and apologize for the delay in our response.

    We are making every effort to alleviate any concerns. Dedicated tech support is now available to the team to answer emails.

    I noticed that this email was sent months ago. To be clear, do you still experience issues with the plugin?

    I have reviewed the ticket you sent to us and it appears that a full refund has been processed already.

    Please let us know if there is anything else we could help with.

    Best regards,

    Niel, Input WP support team

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