Support » Plugin: Showcase IDX Real Estate Search » Lack of Features, Bad Support, Lots of Glitches

  • Could not recommend this IDX, they have promised features over 4 years ago (when they still offered the old version of the IDX) that still have not been delivered as part of the new showcase IDX. Furthermore when you contact support they are not very responsive, they take DAYS to reply if you even get a reply. Their Facebook group doest not allow new posts as they control everything that is posted there and of course they only allow positive feedback be posted, they don’t approve questions or feedback on their product. They said with EXP Holdings acquiring the company it will get better but so far nothing and it has been many many months… Now EXP holdings have access to the leads of every single realtor that ever signed up for showcase IDX.. wow what a conflict, reminds me when Zillow acquired Diverse Solutions (which didn’t last long and zillow had to dump it because of all the negativity and pushback around it).
    Lastly, the Australian CEO of showcase IDX is arrogant, one time he said he is going on holiday, not to bother him that he needs to rest and doesn’t care… instead of telling customers to work with the rest of his team. I get people need to rest and take holidays but that is not way to communicate with your customers. Do yourself a favor and go with another IDX… Oh, did I mention for SEO purposes showcase IDX lacks a lot as well.
    The one thing is nice about this IDX is the design and layout, that is pretty much all they have.
    Full Disclosure: I am an SEO expert and have built websites that rank #1 in Google competing with Zillow, Realtor, Redfin and so forth. Trust me, this plugin is not good for SEO.

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  • Plugin Author showcaseidx

    (@showcaseidx)

    Hi Sebastian,
    We are terribly sorry you feel this way about our product and company and take your loss of trust in us with extreme disappointment on our end. You seem to have been with us from the initial stages and while the product has made huge strides, we understand that you are bitterly disappointed at the pace in which we continue to innovate.

    Before our acquisition by eXp, our team was working really hard behind the scenes to deliver on the features, updates, and improvements we promised to deliver. That being said, there were a number of features that we promised in good faith at the time that we were unable to deliver on due to lack of resources. In the months since the acquisition, we have been working hard to add the right engineers and product managers to our team, to make sure this never happens again.

    We have tried looking for your customer or developer information in our customer database so that we could respond privately to address your concerns. While we cannot verify the claim of waiting days to receive support, I can assure you that we are looking into it and as always continue to assess, review and locate ways in which we can improve and streamline our processes to reduce the need for support issues and improve how we assist our customers.
    We believe we have one of the best customer support departments, who work every day to resolve, assist and educate our valued customers and our most important resource. Nothing we do here is possible without our customers.

    While we were acquired by eXp World Holdings, we remain a separate company from eXp Realty and have held true to every core principle of our company. Privacy and confidentiality of our customers and their individual leads have always been kept separate and shared with no one. Please see the Trust & Transparency section of our website for extensive details of both our approach to privacy and the legal protections we take to secure all leads and contact information of every client.

    We would be happy to speak directly with you and review any concerns you have. Please contact us at help@showcaseidx.com, let us know that you’re following up from your review, and any contact information from when you were a customer (or trial) so that we can further look into your individual interactions with anyone on the Showcase IDX team.

Viewing 1 replies (of 1 total)
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