Hi,
If you could print labels before using Sucuri, my best guess is that Sucuri is blocking them 🙂
The label PDF is retrieved making a GET request to this URL: https://YOUR.WEBSITE/wp-json/wc/v1/connect/label/print
So, you’ll need to configure Sucuri to allow that URL too.
If that’s not the issue, could you please tell us which browser and operating system are you using? It will help us reproduce the error.
Hi! I had them look into it also and it seems it’s only being blocked when I use Safari on my iPhone. I was able to retrieve the label on my laptop with Chrome. Any ideas?
Hi,
I managed to reproduce in an iOS 12 simulator. This error only happens in iOS 12, so that’s why it started happening just recently for you, turns out it hadn’t anything to do with Sucuri 🙂
I’ve implemented a fix and it will be included in the next release of WooCommerce Services (tentatively, next week). In the meantime, if it’s not too inconvenient, you can use your laptop or any other device that doesn’t have iOS 12.
Hi @flutternursingclip,
Since this has been confirmed and a fix is going to be in the next release, we will go ahead and close this thread but keep it visible for anyone else having this issue. Have a great day!
