Knowledge Base Categories Not Showing

  • Resolved carmpocalypse

    (@carmpocalypse)


    2 years, 7 months ago

    Hello,

    Categories do not show on the Knowledge Base main page, just the search box shows. The shortcode ([epkb-knowledge-base id=1]) is on the page. The URL structure that is setup under KB URL Location in the plugin settings is
    “/ knowledge-base / kb-category / kb-article”. The article(s) are assigned categories as well.

    Also, to note, my permalink settings is custom: “/%category%/%postname%/”. I also tried it under postname permalink structure as well. Still nothing.

    Any help/information on to why categories are not showing up on the KB main page will be appreciated.

    *I looked at documentation on the website for this plugin and I can’t find any resolutions. Everything is setup correctly.*

    • This topic was modified 2 years, 7 months ago by carmpocalypse.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author echoplugins

    (@echoplugins)

    2 years, 7 months ago

    Hi,

    I’m sorry for the trouble you are having, I’m not 100% certain without further information. There are too many variables, did you do a DB migration? or a third party plugin is causing this or something else.

    To help you better could you please submit a ticket on our website here: https://www.echoknowledgebase.com/technical-support/

    Please fill out the form as best as you can so that we can further diagnose your issue.
    Thank you,
    Dave

    Thread Starter carmpocalypse

    (@carmpocalypse)

    2 years, 7 months ago

    @echoplugins

    I sent a ticket along with a debug log. No third party plugin is causing the issue, did not do a DB migration. Could possibly be theme related. I did contact the author of the theme and still waiting for a response. Maybe the debug log could shed some light?

    Thread Starter carmpocalypse

    (@carmpocalypse)

    2 years, 7 months ago

    This issue is now resolved. Thank you for the help!

Viewing 3 replies - 1 through 3 (of 3 total)
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