Support » Plugin: Klarna Order Management for WooCommerce » Klarna orders status update not working

  • Resolved iitbritesh


    Dear Developers,

    We are using Klarna Woocommerce Checkout plugin + Klarna Order Management for Woocommerce.

    Our problem is that when we update status of a Klarna order from Woocommerce dashboard from on-hold to completed, it always goes back to being in on-hold status. Meaning we cannot change status of Klarna orders. This problem is only with Klarna orders and not regular orders.

    Any help will be greatly appreciated 🙂

    Here are details of our WordPress environment.

    ### WordPress Environment ###
    WC Version: 3.6.2
    WP Version: 5.1.1
    WP Memory Limit: 2 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: de_DE
    External object cache: ✔

    ### Server Environment ###
    Server Info: Apache
    PHP Version: 7.2.18
    PHP Post Max Size: 1 GB
    PHP Time Limit: 600
    PHP Max Input Vars: 2000
    cURL Version: 7.64.0

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.40-MariaDB
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Theme ###
    WooCommerce Support: ✔

    ### Klarna Checkout ###
    Orders created via API callback: 0% (0 of 11) of all orders paid via Klarna Checkout were created via API callback during the last month. This is a fallback order creation feature. You should aim for 0%.

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