Title: Klarna issue/bug?
Last modified: May 9, 2026

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# Klarna issue/bug?

 *  Resolved [Dominic](https://wordpress.org/support/users/billy85/)
 * (@billy85)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/klarna-issue-bug/)
 * Hi,
 * I’ve had 4 failed payments with Klarna, and I suspect there may be a technical
   issue, bug, or conflict with another plugin maybe.
 * I had no issues on May 1st and all transactions before that. The first failed
   payment occurred on May 4th. After that, 4 other customers tried to pay with 
   Klarna and 3 of them failed.
 * I just tried to order something myself with Klarna to see if there is an evident
   issue. Everything seemed to work fine until I had to authorize the transaction
   with my banking app. I received the authorization message and when I chose to
   authorize the payment on my app, it said something like: There has been an communication
   issue.
 * After that I tried again and it worked the second time.
 * (If it is important: I’m from Germany, I tried to pay with my bank account and
   the App I’m using was from Sprakasse.)
 * It would be great if you could take a look at that.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/klarna-issue-bug/#post-18903540)
 * Hi [@billy85](https://wordpress.org/support/users/billy85/)
 * Thank you for contacting Payment Plugins. It sounds like your issue is occuring
   on the Klarna hosted payment page, is that correct? If so the plugin is not involved
   in that process. Once the redirect from your checkout page to Klarna occurs, 
   the plugin is no longer in control.
 * It is not until after your confirm that payment and you’re redirected back to
   your site that the plugin assumes control again and updates the WooCommerce order.
 * Kind Regards
 *  Thread Starter [Dominic](https://wordpress.org/support/users/billy85/)
 * (@billy85)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/klarna-issue-bug/#post-18903583)
 * Hi Clayton,
 * thank you for your quick reply.
 * Ok, I understand.
 * In that case, who should I contact? Klarna directly?
 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/klarna-issue-bug/#post-18903678)
 * Hi [@billy85](https://wordpress.org/support/users/billy85/)
 * I would recommend contacting Stripe support at support.stripe.com. If you go 
   to the stripe.com > developers > logs page, you can find the log entries for 
   your test payment and provide Stripe support with those details.
 * They typically will want the payment intent ID and the request ID for the log.
 * Kind Regards
 *  Thread Starter [Dominic](https://wordpress.org/support/users/billy85/)
 * (@billy85)
 * [1 month, 1 week ago](https://wordpress.org/support/topic/klarna-issue-bug/#post-18906207)
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [Dominic](https://wordpress.org/support/users/billy85/)
 * Last activity: [1 month, 1 week ago](https://wordpress.org/support/topic/klarna-issue-bug/#post-18906207)
 * Status: resolved