Support » Plugin: Klarna Checkout for WooCommerce » Klarna Checkout error (Unauthorized)

  • Resolved ttjgbg

    (@ttjgbg)


    Hi,

    I get this message if Im trying to checkout from Finland. Can I use the same credentials in Finland as in Sweden? Im scared to start experimenting because it’s the best selling time now and apparently it works if doing the checkout from Sweden

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Kristi at Klarna

    (@klarna)

    Hi @ttjgbg ,
    I see that your merchant id (K659056) is configured for Klarna Payments, not Klarna Checkout, and that it is configured for multiple countries (DE, NL, SE, AT, FI, GB, DK, & NO). So Klarna Payments could work for those countries with the same MID, but the currency for the order must also match, e.g. when checking out for Finland, the currency of the order would need to be EUR; when checking out for Sweden, the currency would need to be SEK. Do you have a currency switcher for your store to handle the different currencies?

    I have a currency switcher but I disabled it because had one customer that said that I dont have KLARNA as payment option. So I disabled it and got the KLARNA option in Sweden. I guess there was something in the currency switcher options then. Did not want to start expereiment friday evening because I get good sales.

    But ok. If someone buys from Sweden and have the currency option set to EUR is there going to be any error?

    Ok, I got it to work when having the currency switcher set to eur. The problem is that my customers dont know about the currency switcher. If they choose eur in Sweden they dont get KLARNA option and dont know why. Im giving up for today

    • This reply was modified 1 year, 2 months ago by ttjgbg.

    Ok, so I tested using WooCommerce Multi Currency. I noticed that if I had choosen for example the currency Eur and tried to order to Sweden (options in billing adress) Klarna
    did not show up but if I changed that country to Finland Klarna showed up. So I got it to work. But my new question is when Im buying with Euro from Finland the only Klarna option I get is to “Buy now and pay later”

    And set to sweden I have two Klarna options. “Pay now” and “Pay later”

    Did you understand what I mean?

    So the customer only get to see Klarna options after they changed country options. This means that if they scroll down before filling in billing adress they wont see the Klarna option

    • This reply was modified 1 year, 2 months ago by ttjgbg.

    Could you please erase this topic. Questions and everything got so confused. Your answer war right all the time

    Plugin Author Kristi at Klarna

    (@klarna)

    Thanks for the updates and glad you got it worked out!

    Klarna Checkout error (Unauthorized).
    Hi i am getting this error while trying to make an order kindly help.

    Plugin Author Kristi at Klarna

    (@klarna)

    Hi @hassan5122 – please see the 403 error code documented at https://docs.krokedil.com/article/267-klarna-checkout-error-codes

    If you need further help, Klarna merchant support can help you.

Viewing 8 replies - 1 through 8 (of 8 total)
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