Support » Plugin: Kirki Customizer Framework » Kirki plugin “throws” live preview 403

  • Resolved atighe


    I have a WordPress site with Kale Pro installed (my host is using PHP 5.6.30)

    I am getting 403 Forbidden errors, and having tried the usual suspects, removing .htaccess, checking file/folder permissions etc. I am at a loss for what might be wrong. I renamed the plugins folder, then renamed and activated plugins one by one. The only plugin I cannot activate is kirki. The specific problem is triggered when I go to Appearance > Customise. I get the frame on the left with all of the standard customisation options, but in the “live preview” window I get an Error 403 Forbidden page.

    I would be grateful for any pointers. Unfortunately 403 errors don’t appear to offer much in the logs but here is the specific line that I think relevant
    XX.XXX.XXX.XX – – [03/Jan/2019:02:48:53 -0800] “POST /?customize_changeset_uuid=36c089df-865c-48d9-892e-b77d177e6f43&customize_theme=kale-pro-child-3&customize_messenger_channel=preview-0&customize_autosaved=on HTTP/1.1” 403 124 “” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36”

    Full disclosure the child theme is my own, but is only CSS changes and I am using the same child with kirki without any problem on a sandbox with the same site

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • To add to this. I installed a fresh copy of Kale Pro, the premium theme I am using, along with their child theme framework. I get a 403 as soon as I attempt to live preview and that’s without changing a line of code. I also installed a couple of child theme plug-ins to see what the result would be and each and every time it is the same, customize menu on left, 403 page from host in right frame. If I disable kirki, it works without issue, but of course I am missing all the advantages of your toolset.
    Interested to know if this might be related to PHP 5.6.30, the sandbox I mentioned earlier is using 7.2.10

    Update No.2
    WordPress updated to version 5.0.3 this morning. As I had nothing to lose I re-enabled Kirki and everything is working.
    This is very good news, on the one hand, but as a former “lightweight” developer that doesn’t fill me joy. I do like to know why and how problems occur so that I know what to look for should it occur again.

    Plugin Author Aristeides Stathopoulos


    @atighe sorry it took me so long to get back to you on this thread…
    I’ve checked with the Kale theme and WP v5.0, 5.0.1, 5.0.2.
    It took me a while to test things but so far I’ve been unable to replicate any issues with one of the previous WP versions.
    To be fair I only tested with PHP 7.2.10, I don’t currently have a testsite on PHP 5.6 but I can’t see anything wrong so far.
    I agree, I also want to know what is causing an issue – even if it’s been magically resolved (I don’t believe in magic).
    I’ll keep looking but so far this is a ghost issue.



    Thanks for getting back to me, I am hoping you at least had a long and restful break 🙂
    I’ll keep monitoring for recurrence, it is frustrating not to know, but one day…


Viewing 4 replies - 1 through 4 (of 4 total)
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