Hi Mollie,
Really sorry to hear about your experience with Imagify. What you have described is definitely not something that would normally happen, and we’d love to make things right for you.
We have already traced your support ticket and provided you with the first steps you need to take in order for us to better understand the nature of this issue and assist you further.
Please make sure to follow up with our support team as we really want to iron this out for you!
We really appreciate your cooperation on this matter, and do hope to turn your experience around.
Best Regards,
Marko
Hi @ad2mollie,
Just following up here. We replied to your support ticket yesterday with a few checks so we can better understand what caused the slowdown. Did you get a chance to take a look?
We’d really like to investigate this properly and help resolve it, but we’ll need your input to move forward.
Looking forward to your update.
