Support » Plugin: Keyy Two Factor Authentication (like Clef) » Keyy Network Connectivity Issue

  • Resolved paddaone1

    (@paddaone1)


    Hello everyone,
    For some reason, login to keyy app on phone is long (about 7 seconds) before proposing keypad for password code then in-app popup says there is a network connectivity issue. Still logs in the app and displays accounts. When I scan to login, the network connectivity issue pops up again but the app still logs in the wordpress site. It does it on wifi or 4G and I know there is no internet problem and the app logs me in all wordpress sites. How do I get rid of this very annoying pop up???
    For info phone is a Huawei Mate 10 Pro on Android 8.0; Keyy version is 1.1.12
    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor LumberHack

    (@lumberhack)

    Hi there @paddaone1,

    Thanks for using Keyy. Can you please send me the logs via the phone app ? You can use the contact support option in the menu and it will attach the needed logs

    Warm Regards,

    Plugin Contributor LumberHack

    (@lumberhack)

    Hi again @paddaone1

    I have released a hotfix for this issue in version 1.1.13. Please update your app in the next few hours and it should hopefully work fine.

    Please let me know if it does not work and I’ll look in right away.

    Warm Regards

    Hi @lumberhack
    It works. App is now fast and logs me in without problem.
    Thank you very much for your help and reactivity!!

Viewing 3 replies - 1 through 3 (of 3 total)
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