Support » Plugin: Klaviyo » key not saving under settings

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author klaviyo

    (@klaviyo)

    Hi @abossola

    That field takes the Public API key associated with your Klaviyo account. It is only 6 characters long. If you’re attempting to add your Private Key (prefixed with “pk_”) it will not save as expected and you’ll continue to receive that notice.

    Best,
    Klaviyo

    excellent! resolved…

    I just tried to remove the prefix_ and it still wont save. it just reloads blank. anything else I can do?

    Plugin Author klaviyo

    (@klaviyo)

    Hi @jvas1704

    If there is a “pk_” prefix then this is a Private API key. This is the incorrect key to use in your Klaviyo plugin settings. Use the Public API Key which is 6 characters and can be found following the instructions provided in the link in the Klaviyo Settings form.

    Best,
    Klaviyo

    That did it! Thanks!

    I feel dumb. Wasted an hour inserting my private key.

    Go here: https://www.klaviyo.com/account#api-keys-tab

    Look at the top in BOLD will be your 123456 PUBLIC KEY.

Viewing 6 replies - 1 through 6 (of 6 total)
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