Hi @abossola
That field takes the Public API key associated with your Klaviyo account. It is only 6 characters long. If you’re attempting to add your Private Key (prefixed with “pk_”) it will not save as expected and you’ll continue to receive that notice.
Best,
Klaviyo
I just tried to remove the prefix_ and it still wont save. it just reloads blank. anything else I can do?
Hi @jvas1704
If there is a “pk_” prefix then this is a Private API key. This is the incorrect key to use in your Klaviyo plugin settings. Use the Public API Key which is 6 characters and can be found following the instructions provided in the link in the Klaviyo Settings form.
Best,
Klaviyo
I feel dumb. Wasted an hour inserting my private key.
Go here: https://www.klaviyo.com/account#api-keys-tab
Look at the top in BOLD will be your 123456 PUBLIC KEY.
