Title: keeps calculating
Last modified: August 24, 2016

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# keeps calculating

 *  [duup](https://wordpress.org/support/users/duup/)
 * (@duup)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/keeps-calculating/)
 * Trying this on a windows WP. DB backup works fine, but full backup fails.
    When
   I want to exclude some folders, I see that it never completes the size calculation
   of the folder. So that might be the hanging problem too. Site is not that big.
   Only 1GB.
 * suggestions?
 * [https://wordpress.org/plugins/backupwordpress/](https://wordpress.org/plugins/backupwordpress/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [cuvelier](https://wordpress.org/support/users/cuvelier/)
 * (@cuvelier)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/keeps-calculating/#post-5964189)
 * Hi there,
 * Thanks for reaching out.
 * It’s likely the site size calculation process was killed. You can restart the
   process by deactivating/reactivating the plugin.
 * We’ll look at way to enhance this in future.
 * Cheers.
    Owain
 *  Thread Starter [duup](https://wordpress.org/support/users/duup/)
 * (@duup)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/keeps-calculating/#post-5964191)
 * Thanks Owain for the hint but it did not help.
    It keeps calculating even after
   the activation.
 *  Plugin Author [cuvelier](https://wordpress.org/support/users/cuvelier/)
 * (@cuvelier)
 * [11 years ago](https://wordpress.org/support/topic/keeps-calculating/#post-5964222)
 * Then I suspect the process is continually being killed.
 * Could you email your host and ask them if they have a maximum PHP script timeout?
   Or CPU timeout?
 * Cheers,
    Owain
 *  Thread Starter [duup](https://wordpress.org/support/users/duup/)
 * (@duup)
 * [11 years ago](https://wordpress.org/support/topic/keeps-calculating/#post-5964223)
 * It is on my dedicated computer running win server 2012, default settings.
    Are
   there guidelines to verify and set this on a win server?
 *  [Antonio D.](https://wordpress.org/support/users/colomet/)
 * (@colomet)
 * [11 years ago](https://wordpress.org/support/topic/keeps-calculating/#post-5964236)
 * i have the same problem. i have the size of the files but not th folders.
 * Before i can not also make the backup, now with more PHP script timeout i can,
   but remain the problem of size calculation
 * The problems are in wp multisite.
 * The backup is 154 MB and it´s correct ( at least looks like)
 * I think it´s the buffer of my server. could be?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘keeps calculating’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Antonio D.](https://wordpress.org/support/users/colomet/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/keeps-calculating/#post-5964236)
 * Status: not resolved