Genesis eNews Extended
[resolved] Keep getting 'There was a problem with the request' on executive theme (2 posts)

  1. lifelikelife
    Posted 2 years ago #

    Hi guys,

    I'd really appreciate your help :( I can't get the newsletter subscription widget to work on this site: http://educationaltoursabroad.com/request-a-quote/

    It keeps telling me there was a problem with the request.

    I thought it might have something to do with the file/folder permissions on the server but I'm not sure which ones I should look at. Any guidance would be great!

    Thanks guys,


  2. Brandon Kraft
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #


    It doesn't appear that the widget is installed on that page. The error sounds like some type of misconfig with the widget settings—the newsletter service was expecting something other than what it was getting from the plugin.

    The file/folder permissions wouldn't impact the plugin.

    If you reinstall the widget, I can assist further.


Topic Closed

This topic has been closed to new replies.

About this Plugin

  • Genesis eNews Extended
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic