Support » Plugin: IBM Watson Assistant » Keep getting the Welcome message as every answer

  • Resolved ddarind


    I have set up a test site. I have no plugins running on the site, only the theme and the Watson Plugin. The plugin displays on the homepage and pulls up the welcome message that is set up in the Watson assistant. The Try It function in Watson works great and also a preview link that Watson provides works great. With the plugin every question that is typed comes back with the same welcome message.

    Can you point me in the right direction to get this to work?


    The page I need help with: [log in to see the link]

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  • Plugin Support intelahelp


    Hello @ddarind.
    Thanks for reaching out to us.

    To solve your problem we need extended information about your plugin installation, your website address and Watson Assistant credentials you are entering into plugin. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link. (sample screenshot) Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
    • Send email with description of your issue and attached file to

    Please note that we need both extended information file and Watson Assistant credentials. Don’t post them on the forum, send them to instead.
    If you still have questions, feel free to ask them.

    Plugin Support intelahelp


    Hello @ddarind.

    We haven’t heard from you recently.
    Do you still have any questions or need our assistance?
    We will gladly help you.

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