Hi @opitdev thanks for reaching out and for sharing your Site Health Information. I’d be happy to help you with this issue. I can see from the information you have shared that you have a number of active plugins on your site. Could you please try following the steps here to see if you encounter the same while in troubleshooting mode with just Site Kit active? If you don’t, this means there is likely a plugin conflict. You can try then activating your other plugins one by one until you encounter the issue again which will then show where this originates from.
If you are still having troubles after the steps above, would you be able to share a recording of the experience which may help us with this. You can use a service such as Loom to capture and share the video URL here.
But the loss of connection is not continuous; it is intermittent. This makes it difficult to use troubleshooting mode, as the connection is currently stable and it’s hard to predict when the next disconnection might occur.
@opitdev I completely understand and these sorts of issues are difficult to capture and tricky to troubleshoot as you’re not sure when they’re going to happen. One thing you could try is to set up another site on your host if possible with the same plugins and theme to see if you encounter the same issue. If you do, you could then one by one disable plugins and continue to check back at the site to see if the site disconnects again. If not, then you will have found a conflicting plugin that is causing this.
If you are unable to create another site to test this then you could also go to this URL which will create a disposable WordPress site which you can use for testing.
Could I also ask if this issue has been happening since you first set up Site Kit or has it only started happening more recently for you?
I have created an identical test site (which is not publicly accessible) and connected it using the same Google account. Will this affect the connection to my live site?
Additionally, if my test site encounters the same issue, should I first restore the connection and then disable plugins one by one, or should I disable plugins first and then restore the connection? I’m a bit confused about the correct procedure for this, so please explain it to me.
Regarding your question, no, the disconnection issue did not start when I first set up the site; it began occurring more recently.
@opitdev Great, thanks for setting this up and hopefully it can help identify the cause. Using the same Google account will not have any impact on your live site.
If this test site disconnects as your live does, disable all plugins except for Site Kit and then reconnect Site Kit on that site. Wait to see if this happens again. If it does, repeat the process but make sure to enable a few extra plugins each time with Site Kit. If you eventually get to the stage where Site Kit is no longer disconnecting then it’s likely a conflict with one of the plugins you last enabled that time.
Please let me know how your testing goes and if you have any further questions.
@opitdev I just wanted to check in with you a week later to see if you have had any issues with the the test site you set up?
I haven’t encountered any disconnection issues on the staging site so far. Since it’s an intermittent problem, I’m unsure when it might occur again. I suspect it could be related to Google’s own security measures.
@opitdev Please do keep an eye on this if you can and when it next happens please let us know and share the latest site health information. If it isn’t happening on the test site then it does point to something with your main site configuration which we can try to narrow down. Has this happened on your main site recently at all?
Firstly, the test site is a clone of the production environment, so the configuration is identical.
Secondly, this issue has also occurred multiple times in the production environment, as you can see from my first message, which includes data from the production environment.
Thirdly, there have been no recent disconnections in the production environment as well, but it did happen multiple times a few weeks ago, that’s why we suspect it might be a Google issue.
Last, please review all messages before responding, as repeating the same questions is inefficient, thanks.
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This reply was modified 9 months, 2 weeks ago by
opitdev.
@opitdev I appreciate the feedback and clarification. It sounds like this may have been a temporary issue and possibly something related to the Google services or your account. You are right that it could be something at the Google level but of course it’s hard to say as this issue was intermittent.
As this hasn’t happened on your clone site as well as your main site for some time, the issue may have resolved itself. We will be happy to look into this once more if you encounter the issue again but as this seems to have stopped happening then it’s difficult fr us to look at this further.
I appreciate your time and troubleshooting efforts and if there is anything else Site Kit related that we can help you with at this time then let us know.
