[kbs_search] also returns default post types

  • Resolved evalast

    (@evalast)


    1 year, 4 months ago

    Hi – just created a page after installing the plugin with two shortcodes in it:

    [kbs_search]
    [kbs_articles]

    Unfortunately the search function does NOT only return results from the articles custom post type – it also returns some posts of my default post tpye despite the search url looks like:
    ?s=restaurant&post_type=article&ignore_sticky_posts=1&order_by=relevance

    Any way to fix this issue? THX

    • This topic was modified 1 year, 4 months ago by evalast.
Viewing 4 replies - 1 through 4 (of 4 total)
  • beatrice12

    (@beatrice12)

    1 year, 4 months ago

    Hello @evalast,

    Thanks for reaching out to us!

    Can you please send us a link so we can take a closer look?

    Warmly,

    Beatrice.

    Thread Starter evalast

    (@evalast)

    1 year, 4 months ago

    Hi – cant send you a link, my site is not public. But put the shortcode into a page and try to reproduce it by creating a default post with “restaurant” as title and another KB Support Article with the same title and search for “restaurant” – or did you try already?

    beatrice12

    (@beatrice12)

    1 year, 3 months ago

    Hi @evalast,

    I tested this on my end and I was not able to reproduce this behaviour.

    It might be an issue caused by a plugin or your theme.
    I recommend installing this plugin: https://wordpress.org/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and only activate KB Support and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    Warm regards,

    Beatrice.

    Miha

    (@mplusb)

    1 year, 3 months ago

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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