KB Support needs to update existing tickets.

  • Resolved usaitech2020

    (@usaitech2020)


    3 years, 8 months ago

    KB Support needs to update existing tickets.

    This process will update every existing ticket in order to apply sequential ticket numbering.

    every time i want to update it says i dont have access to this page

    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anonymous User 15356385

    (@anonymized-15356385)

    3 years, 8 months ago

    Hi @usaitech2020 Can you confirm that the user you are logged in as has either the Administrator or Support Manager role?

    Also do you have the Administrators are Agents option enabled within Tickets -> Settings -> Tickets -> Agent Settings?

    Thread Starter usaitech2020

    (@usaitech2020)

    3 years, 8 months ago

    hi there yes it has been enable for whoever logins is a admin or support manager t

    thanks

    Anonymous User 15356385

    (@anonymized-15356385)

    3 years, 8 months ago

    It seems something is interfering with the permission check. It would be useful to see a list of the plugins you have installed. You can extract all the info that would help via Tickets -> Tools -> System Information however do not post here. Either email to us direct at support AT kb-support.com or upload via our own ticket system and we’ll take a look for you

Viewing 3 replies - 1 through 3 (of 3 total)
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