I am running:
WooCommerce Stripe Gatewey
Kadence WooCommerce Email Designer
My annual membership renewal drive is about to start – and I am running into a serious problem.
(just to be sure – I have tested this with almost all plugins deactivated – and the only thing that triggers my problem is: Activate Kadence, or don’t activate Kadence. I also just updated to the brand-new version 1.5.7)
With the Email Deisgner active, my “manual renewal” process in Subscriptions is breaking down.
If a customer requests a manual renewal and goes through checkout, a renewal order is created, the payment on the payment gateway succeeds (customer card gets charged), but in the order notes, instead of the message “Order status changed from Pending payment to Completed.”, I get “Error during status transition. Invalid order.”
At this point in time, the renewal process stops, a next payment date is not set, and the subscription remains on hold.
Also, no emails are being sent, neither to the customer nor to the administrator.
This happens ONLY on renewals orders (new subscription purchases or product purchases work fine, including sending of emails).
This happens ONLY if the renewal goes through the checkout process (= it is a manual renewal or it is an early renewal) – fully automated renewals do not encounter the problem.
Any way how to analyze this or get it fixed? (my annual renewal drive is supposed to start on Friday…
The page I need help with: [log in to see the link]
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