Support » Plugins » JW Player not appearing after WordPress 4.3.1 upgrade

  • Resolved bdlowe

    (@bdlowe)


    I have been running JW player (v5) for our video content for a few years on 2 WordPress sites which pretty much mimic each other but w/ different graphics and content. They are running the same plugins as well. Recently both sites were upgraded to 4.3.1.

    After the upgrade all my videos pretty much disappeared from one of the sites however not the other. I checked my web inspector console and saw a message “No suitable players found”

    I am using the JWplayer 5 plugin, upgrading to the 6 player doesn’t remedy the issue, rather it renders a black box w/ the error message I found in the console. When inspecting the page I see the Javascript is loading all around the player however the <div> that holds the player is empty….

    I am fairly stumped on this one so any suggestions help! I can provide code or whatever if you need that info Thanks!

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