Support » Plugin: MailChimp Campaigns » Just updated, but plugin seems to be gone/inaccessible?

  • So I was super excited to update this plugin and potentially get the premium the features as we’ve been eagerly awaiting a more granular method of importing MailChimp campaigns, but after updating to the newest version it seems that the plugin and its settings are inaccessible.

    If I click on “Plugins” and scroll down to MailChimp Campaigns Manager it shows that the plugin is activated and current, but clicking on “Settings” takes me to a screen that says “Sorry, you are not allowed to access this page.” I also looked under Settings in the left-hand side nav in the admin interface of our WP site, but there is no mention of the plugin there either. 🙁

    • This topic was modified 7 months, 3 weeks ago by dramtech.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author matthieuscarset

    (@matthieuscarset-1)

    Hi @dramtech sorry for the inconvenience.

    I think the issue lies in your user permission – and the fact this plugin introduced a new set of permissions named “mailchimp_campaign_manager” (see capture below).

    https://imagebin.ca/v/4m1wOQp7a9N9

    • Could you please confirm that your user is an “Administrator”?
    • Could you please try to create a new user and to give it the “Mailchimp Campaign Manager” role ?

    Looking forward to hearing from you

    Hi Matthieu,

    My user login does indeed have administrator privileges but does not have access to the plugins features. I tried creating a new user with the “Mailchimp Campaign Manager” role, but logging in did not bring me to the backend unfortunately like it does with my original admin user. Not sure what to do at this point.

    Best,
    Wes

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Just updated, but plugin seems to be gone/inaccessible?’ is closed to new replies.