Support » Plugin: WP eCommerce » Purchase just reloads page

  • David

    (@vanguardbookkeeping)


    Hoping someone with an understanding of how the purchase/checkout/payment process works can assist with this.
    https://theoldteashop.com.au
    This site hadn’t been updated in over five years, but over last few weeks attended this and the site now sports latest WP, plugins and theme
    WP 4.8
    iThemes Security Pro 4.1.1
    WP eCommerce 3.12.2
    Smart Manager 3.10.0

    Users purchase without an account – we don’t create user accounts.
    They can add items to the cart, hit checkout to view/edit/remove cart items and enter delivery info.
    At this point <Purchase>, the button doesn’t take them anywhere. It just reloads the page.

    I am following thru with PayPal that this isn’t an issue with them or API, but the payments were being accepted thru PayPal Express Checkout 2.0 as recently as 11 days ago – after most updates

    I then added a manual payment option (inviting customers to phone/sms for a call back to give payment details), but it seems even selecting this option hasn’t helped, since the Purchase button still just reloads page.

    Can anyone help us out with this?

    • This topic was modified 2 years, 4 months ago by David.
    • This topic was modified 2 years, 4 months ago by David.
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  • David

    (@vanguardbookkeeping)

    Update – Troubleshooting has narrowed it down to entering Shipping Address option – “Same as billing address”
    If I enter the full shipping address details instead of ‘same as’ then it does progress to PayPal. So I turned OFF that option so it isn’t presented.
    Not a fix, but a workaround.

    I’d still love to know how to fix this.

Viewing 1 replies (of 1 total)
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