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[resolved] Just installed BackUpWordPress now all screens are blank (10 posts)

  1. DavidBRose
    Member
    Posted 2 years ago #

    I'm setting up my first WordPress Blog and I wanted an automated backup to provide a safety net, so I installed BackUpWordPress and after it downloaded I clicked on activate.

    ..then all the screens in the centre went blank.

    I can click on all the menu options down the left and when I do, the sub menu displays, but in every case the centre area of the screen on WordPress is blank.

    I can't uninstall, because I don't know how to without seeing the detail on the screen.

    Please advise how I can resolve this issue.
    Thanks very much
    Regards
    Dave

    http://wordpress.org/plugins/backupwordpress/

  2. Paul de Wouters
    Human Made
    Plugin Author

    Posted 2 years ago #

    Dave,

    sorry to hear you're having issues with the plugin.
    Can you try this method to disable the plugin?
    http://youtu.be/GLgQedRvlo8

    But first, if you could try setting WP_DEBUG to true in wp-config.php

    See 'Debuggine WordPress' in this article
    http://www.wpbeginner.com/wp-tutorials/useful-wordpress-configuration-tricks-that-you-may-not-know/

    Then send a screenshot of the Backups page?

    thanks
    Paul

  3. DavidBRose
    Member
    Posted 2 years ago #

    Hi Paul
    Thanks for your quick reply. I'm out for the afternoon, so I'll look at this later tonight. I must say I breathed a sigh of relief that there is a way to resolve this without reinstalling WordPress from scratch, because I haven't done a backup yet (new installation) - hence the need for your plugin :)

    Thanks again
    Dave

  4. DavidBRose
    Member
    Posted 2 years ago #

    Hi Paul
    I followed the advice and I have managed to deactivate the plugin by renaming the folder. I'm relieved to say that I can now login and see everything again! :) I also displayed the plugin page and noted that it displayed this message at the top of the screen:

    "The plugin backupwordpress/backupwordpress.php has been deactivated due to an error: Plugin file does not exist"

    I edited the wp-config.php file and changed WP_DEBUG to true

    I also added the following additional parameters in wp-config

    /**
    * Additional debugging information added by David Rose 12/08/2013
    *
    * Comment out them after testing has completed.
    */

    define( 'WP_DEBUG_DISPLAY', false ); // Hides the errors.
    define( 'WP_DEBUG_LOG', true ); // Logs errors to wp-content/error.log

    /**
    * End of additional parameters added by David Rose 12/08/2013
    *
    */

    After logging out, I then went to wp-content to look for an error.log file but there wasn't one present. Having said that, apart from the missing plugin, no errors have yet occurred.

    Now, referring back to your reply, you suggest that I send a screenshot of the Backups page, but I think I need further information on what to do now.

    Should I rename the plugin folder from "Temp_backupwordpress" to "backupwordpress"?

    In order to then produce an errorlog file, should I then reactivate it?

    I'm happy to try and work through this and see if I can get backupwordpress working, because it looks like it will satisfy my requirements. However, I am cautious because I should really be dedicating my time to considering the content of my new blog...

    Anyway thanks again for your advice so far.

    Regards
    Dave

  5. Paul de Wouters
    Human Made
    Plugin Author

    Posted 2 years ago #

    Dave

    yes you'd need to have the plugin active and WP_DEBUG set to true to see any error messages on the dashboard

  6. DavidBRose
    Member
    Posted 2 years ago #

    Okay, I renamed and activated, resulting in the same issue. The menu on the left is displayed, but the centre section of the dashboard is blank.

    I then logged out and looked for an error.log file in wp-content, but there wasn't one.

    I also edited wp-config.php again and set
    define( 'WP_DEBUG_DISPLAY', true )

    ...and then activated again. This time an error was displayed on the dashboard:

    Warning: exec() has been disabled for security reasons in /var/www/vhosts/rcssales.co.uk/httpdocs/blog/wp-content/plugins/backupwordpress/functions/interface.php on line 49

    I'm hoping this helps
    Regards
    Dave

  7. rstecca
    Member
    Posted 2 years ago #

    I believe I had the same problem. All Pages content, Menus content and similar stuff were showing blank after activating plugin. Problem happened inside Admin's interface only, nothing in the website page was affected. Took me a while to understand what was going on because I upgraded several things at the same time including WordPress from 3.5.1 to 3.6. After deactivating plugin, Admin's Pages and stuff came back to normal.

  8. DavidBRose
    Member
    Posted 2 years ago #

    Line 49 is: function hmbkp_path_exists_warning() {

  9. Paul de Wouters
    Human Made
    Plugin Author

    Posted 2 years ago #

    Thanks, this does help and we'll try to find a workaround for servers where the exec() function is disabled.
    Right now, BackUpWordPress is not compatible with your particular server setup.

    Sorry about that

  10. DavidBRose
    Member
    Posted 2 years ago #

    Hi Paul
    That's a shame, because the functionality looked ideal.

    Thanks again for the speed at which you helped me to investigate this. It is very much appreciated.

    Regards

    Dave

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