Just enough to get your money

Following a one-day trial of the plugin, I faced a family emergency, prompting the company to generously extend a new full trial period for me. Eventually, I made the decision to purchase the product, including 3 months of updates and support. When the program encountered an issue failing to connect with the plugin, resulting in a database connection error despite functioning properly earlier, I followed standard troubleshooting procedures before seeking assistance from support.

Initially, I attempted troubleshooting by deactivating all plugins, clearing the cache, uninstalling and reinstalling, trying different themes, and clearing registry keys on the computer. However, none of these actions led to a successful connection. It became apparent that the issue stemmed from the plugin I utilized, Index MYSQL For Speed (High-performance keys), which altered the database keys, rendering simple deactivation ineffective.

Fortunately, the plugin author offered an effortless method to revert back to the original keys. Upon reverting the database keys, I successfully reestablished the connection, coinciding with the moment when support responded to my inquiry. I detailed the encountered problem and the implemented solution. Subsequently, I realized that the plugins were incompatible with each other. When support sought clarification on the resolution achieved by deactivating the plugin, I explained that reverting the keys was crucial for restoring functionality.

Actually, there is a step to revert to the WordPress default keys that should be completed first. Once you revert to the default keys and clear the cache, you should click ‘Get Data from the Web’. There’s no need to disable the plugin as long as the keys are set to default. Following these steps will ensure the store manager functions correctly.

There aren’t many changes to the keys, so it seems feasible that compatibility could be integrated into the store manager.

And I was told to request that feature to be added using their feature request.

As of now, this is the first request of compatibility implementation with the mentioned plugin from our clients, so we would highly appreciate you submitting a feature request over here – “their feature request website address”

Once this feature is voted by our other clients, it will be forwarded to our techs for further processing.

I followed the instructions given to me on April 30th, but have yet to receive a response from the company. Today marks the end of my support and updates, prompting me to write this review. While the program shows promise, the lack of support has been disappointing. I am frustrated with having to constantly change database keys just to access the program on my desktop rather than using WordPress. As a result, I have not used the program since April 30th. I caution anyone considering this plugin/program to proceed with caution, as it is a costly product with limited functionality. Feature requests are often ignored, leaving users feeling as though their money has been wasted. It is important to carefully consider whether this program meets your needs before making a purchase.