Just a blank page appears

  • Resolved Mariokluser

    (@mariokluser)


    13 years, 9 months ago

    Hello,

    Until yesterday I had a pretty successful blog. All of a sudden the firewall of my hosting provider banned me as an attacker. I couldn’t edit or post my own blog. I couldn’t even visit it.

    According to my provider it had to be something in the theme I was using. This wasn’t very logical to me as I didn’t change anything in the theme the last couple of month. But the log files indeed said something about the theme.

    Afer 20 or so e-mails and having the same problems in other locations I decided to change the theme. Because I just could enter my domain via ftp or CPanel because I got immediately banned when I visited it directly, I deleted the theme (made a backup of course) and the tried to go to the wp-admin area to select a new theme.

    All I got when I arrived at my page was a blank, white page and there wasn’t a login area to see when I typed in wp-admin.

    In the end I managed to make a backup of my database. Then I upgraded my blog manually to WP 3.0 but the result kept the same. A white page and nowhere a login area to find.

    Last but not least I thought to be clever by creating a new directory and then manually making a fresh installation of WP 3.0 from scratch. Once it worked I would then delete the old folder and rename the new one, so that all the incoming links wouldn’t be broken.

    But nothing works. the only thing I get is a blank page and no area to login. If you ever asked yourself why people become chain smokers or alcoholics. This is why.

    Going to have a cigarette and wondering if there is anybody out there with a comparable experience.

    Thanks for letting me know.

    Good night!

Viewing 15 replies - 1 through 15 (of 20 total)
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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    13 years, 9 months ago

    Try resettings your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename everything except the /twentyten/ directory. This will force the Twenty Ten theme to activate.

    Once you’re in, get rid of the problem theme immediately.

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    As I can’t login into WP the only possibility to connect to my domain is via FTP and/or CPanel. I already deleted the theme that would cause the problem but I will try to delete everything.
    I run the WP3 upgrade again and if this doesn’t work I ask my provider to reinstall my entire account.

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    I decided to make a complete new clean installation, though I noticed that it even doesn’t has any effect to place an index.htm into the root directory with an apology to my visitors.

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    Thank you for your input, MacManX.

    I did a complete clean installation without any success. Now I give my host the order to reinstall my account. If the problem persist I have to look for another hos.

    Do you by any chance know a host with a good service?

    SuzanneL

    (@suzannel)

    13 years, 9 months ago

    Mario, I’m having the same problem, so I don’t think it has anything to do with an “abuse” issue.

    I maintain about 17 WordPress sites, at least 8 of which are on the same hosting account, with their domain names pointing at specific sub-directories. A few days after the 3.0 upgrade notice appeared, I started upgrading my sites. After updating about 5 of them, all among the 8 in the same account, I noticed that 2 of them deliver nothing but a blank white page anymore. The other 3 worked fine. I have no idea what caused this, or how to fix it YET. But I suspect it doesn’t have anything to do with your hosting account.

    I am considering going in through CPanel or FTP and deleting (or renaming) my plugins folder, because I saw it suggested on a similar thread here that one of the plugins might be tripping the whole thing up.

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    SuzanneL,

    You won’t believe it but after my host had reinstalled my complete package the problem consisted. I put an apology page for visitors in the root and this time I got a 404-error.

    Then the mad thing happened: I tried it with Google Chrome instead of Firefox and I finally saw my index.html

    The problem I encounter now is that when I try to run the install script WP tells me that it can’t establish a connection with the database.

    I already have edited the wp-config.php as I created a new user, but I don’t know where to check if the database server is running.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    13 years, 9 months ago

    You’ll have to contact your hosting provider and inquire about the status of the database server. If you do consider switching after this mess, I highly recommend A Small Orange and the WordPress team keeps their own list of recommended hosting providers.

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    Thank you so much MacManX!

    I solved the problem by removing the new installation. Then I did a one click installation of WP 2.9.2 in Fantastico (what worked fine) and then from the dashboard I upgraded to WP 3.0 what works fine as well.

    After this was achieved I asked my host if he could provide a backup from my old database so that I could import it into the new one.

    His answer was that he had deleted all the data. You can imagine that I’m at least not very excited to have lost more than 340 articles from the last two years. Though my blog was small it had recently more than 13.000 unique visitors a month and this amount was increasing. The consequences and effects of all this are very huge if you see the chain reaction that this disaster produces.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    13 years, 9 months ago

    You’re welcome!

    I don’t like the sound of this host. I recommend keeping your own backups from now on.

    http://codex.wordpress.org/Backing_Up_Your_Database

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    MacManX

    I got even better, my host blamed me for creating too much (39) support tickets. Of course my reply was that it had could be 1 if he had solved the effing problem right away.

    However in one way or the other I managed to get a database update but now I have to figure out how to get the data into the new created database. When I go to phpadmin and import it, it ends up with an red error message.

    Maybe I need to restore it via CPanel MySQyl? I’ll try this.

    And by the way: during my last visit to the States I learned that you write service in capital letters over there. European people could learn a lot about service just by going to America and buying something.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    13 years, 9 months ago

    If restoring via cPanel doesn’t work, try droping the database tables via phpMyAdmin, then import the backup. There has to be light at the end of the tunnel, somewhere.

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    Hi MacManX,

    First off: I just contacted this little orange provider 🙂

    Second: restoring via CPanel resulted in a page that said ‘Restoring database’ and doing nothing.
    Import of the file in PhpAdmin resulted in an error and not filling the database.

    I don’t understand what you mean with droping the database table.

    Thank you so much for your replies! I really appreciate that.
    Now I’m going to sleep.

    Good night!
    Mario

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    13 years, 9 months ago

    When viewing your WordPress database via phpMyAdmin, check all of the tables and choose “Drop tables” from the pull-down menu. Then, follow this guide to import the backup:

    http://codex.wordpress.org/Restoring_Your_Database_From_Backup

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    Hi MacManX,

    I tried this and it seemed to work. At least it said: success!
    But now I have a blank screen when I visit my website.
    Shoudl I now try to make a backup of this new created database, do another clean setup of wordpress and then restore this backup?

    Thank you so much!
    Mario

    Thread Starter Mariokluser

    (@mariokluser)

    13 years, 9 months ago

    The funny thing is if I go to CPanel and have a look at MySQL databases it still says that the database is 0,4 MB

Viewing 15 replies - 1 through 15 (of 20 total)
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