Title: JSON_DECODE_ERROR Last modified: March 21, 2022 --- # JSON_DECODE_ERROR * Resolved [1h2o3](https://wordpress.org/support/users/1h2o3/) * (@1h2o3) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/) * Hi, * Since today, I have this message and I don’t know how to fix it: 2022-03-21 16: 19:49: L’erreur est survenue lors de la vérification de l’état du compte. Erreur: JSON_DECODE_ERROR 2022-03-21 16:19:49: L’erreur est survenue lors de la validation de la clé d’API. Erreur : Le test a échoué. Veuillez vérifier la clé d’accès. * When I verify the access key, it’s working. But I still have this alert. I have the red point on top of the wp menu. * How to solve this? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjson_decode_error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15480342) * Hello [@1h2o3](https://wordpress.org/support/users/1h2o3/) * Please, synchronize the plugin: * • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button“ Synchronize with Cloud” * Did it help you? * Thread Starter [1h2o3](https://wordpress.org/support/users/1h2o3/) * (@1h2o3) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15480355) * Hi, I did but therre’s no changes. I still have the red button and I still have JSON_DECODE_ERROR * [sy007](https://wordpress.org/support/users/sy007/) * (@sy007) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15480437) * I am getting the same issue. * Errors: 2022-03-21 15:49:18: Error occurred while checking account status. Error: JSON_DECODE_ERROR 2022-03-21 15:49:18: Error occurred while API key validating. Error: Testing is failed. Please check the Access key. * I have clicked Synchronize with Cloud. * Any idea whats going on? * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15480472) * [@1h2o3](https://wordpress.org/support/users/1h2o3/), [@sy007](https://wordpress.org/support/users/sy007/) * There was a temporary problem on our end. We’ve fixed it. * Please, synchronize the plugin again: * • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button“ Synchronize with Cloud” * Did it help? * [sy007](https://wordpress.org/support/users/sy007/) * (@sy007) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15480494) * Ok so that worked but I had to do a hard refresh, when it synchronised the tick went yellow but the page stayed with the error until I refreshed. * Thanks for the fix. * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15480500) * Thank you for your feedback. * We are sorry for the inconveniences caused. * [beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/) * (@beatriceisenisophro) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15484472) * [@amagsumov](https://wordpress.org/support/users/amagsumov/) Bonjour, * Je rencontre le même problème sur mes 4 sites. * 2022-03-22 17:32:10: L’erreur est survenue lors de la vérification de l’état du compte. Erreur : CONNECTION_ERROR : “Operation timed out after 10000 milliseconds with 0 bytes received_FAILED_TO_USE_FILE_GET_CONTENTS” * 2022-03-22 17:32:10: L’erreur est survenue lors de la validation de la clé d’API. Erreur : Le test a échoué. Veuillez vérifier la clé d’accès. * J’ai cliqué plusieurs fois sur “Synchroniser avec le cloud” et rafraîchis sans aucun changement. * Merci de votre aide. * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15484501) * Hello [@beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/) * We need to know your website to fix the issue. * Please contact us via our support system: [https://cleantalk.org/my/support](https://cleantalk.org/my/support) * Thank you. * [beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/) * (@beatriceisenisophro) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15484513) * [@amagsumov](https://wordpress.org/support/users/amagsumov/) Merci pour votre réponse, * Je ne peux pas vous contacter via votre système de support. J’ai fait une demande“ mot de passe oublié” depuis 10 mn et je n’ai toujours pas reçu de mail de réinitialisation 🙁 * Pouvez-vous m’aider sur ce point ? * Sinon, mes 4 sites concernés par l’erreur sont * [https://www.beatrice-iseni-sophrologue.fr/](https://www.beatrice-iseni-sophrologue.fr/) [http://www.autour-du-corps.fr/](http://www.autour-du-corps.fr/) [https://etats-d-ame.fr/](https://etats-d-ame.fr/) [http://www.masophroenligne.com/](http://www.masophroenligne.com/) * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15484532) * Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again. * 1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings- > Antispam by Cleantalk -> Advanced settings) * 2. Check the last settings “Complete deactivation” and save changes. * 3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard. * 4. Then activate it. * 5. Proceed to the plugin’s settings. (See item 1.) * Did it help?` * [beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/) * (@beatriceisenisophro) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15484562) * [@amagsumov](https://wordpress.org/support/users/amagsumov/) * 1. Entrez les paramètres du plug-in Antispam by Cleantalk. (Tableau de bord WordPress- > Paramètres -> Antispam par Cleantalk -> Paramètres avancés) => Fait * 2. Vérifiez les derniers paramètres “Désactivation complète” et enregistrez les modifications => Impossible d’enregistrer les modifications, le bouton est figé. * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15484696) * The button “Save Changes” may be disabled if the Access key is empty, [@beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/). * Please, copy-paste it from your Anti-Spam Dashboard here: [https://cleantalk.org/my?cp_mode=antispam](https://cleantalk.org/my?cp_mode=antispam) * Did it help you? * [beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/) * (@beatriceisenisophro) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15485214) * Bonjour [@serge00](https://wordpress.org/support/users/serge00/) * Malheureusement, ce n’est pas la raison de ce blocage. Les clés d’accès sont bien présentes sur mes 4 sites. * [beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/) * (@beatriceisenisophro) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15486097) * Bonjour [@amagsumov](https://wordpress.org/support/users/amagsumov/) [@serge00](https://wordpress.org/support/users/serge00/) * La date de renouvellement de mon adhésion à Cleantalk est dans 2 jours, le 25 mars. Je vais être en difficulté pour ce faire si aucune solution n’est trouvée d’ici là. * [@amagsumov](https://wordpress.org/support/users/amagsumov/) * Vous m’avez invitée à vous contacter via notre système de support : [https://cleantalk.org/my/support](https://cleantalk.org/my/support) car vous aviez besoin de connaître mes sites Web pour résoudre le problème. * Lorsque je me rend sur votre lien et que je clique sur “Ouvrir une demande d’assistance”, je retombe sur la page où j’ai trouvé ce ticket. Souhaitez-vous que je crée une nouvelle demande ? * Merci de votre aide. * Veuillez nous contacter via notre système de support : [https://cleantalk.org/my/support](https://cleantalk.org/my/support) * Plugin Support [katereji](https://wordpress.org/support/users/katereji/) * (@katereji) * [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15486220) * Hello [@beatriceisenisophro](https://wordpress.org/support/users/beatriceisenisophro/) We apologize for the mistake with the link to our private Ticket System. Here is the right one: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open). Please, create a ticket there and we will continue our conversation there. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘JSON_DECODE_ERROR’ is closed to new replies. * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767) * [Anti-Spam by CleanTalk - Spam Protection Without CAPTCHA](https://wordpress.org/plugins/cleantalk-spam-protect/) * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq) * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/) * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/) * 15 replies * 6 participants * Last reply from: [katereji](https://wordpress.org/support/users/katereji/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/json_decode_error/#post-15486220) * Status: resolved