JSON Error when saving an event with a File included

  • Resolved tcmacadmind

    (@tcmacadmind)


    2 years, 4 months ago

    Hi, since your last update, every time I insert a file into an event an error occurs when I try to save the event. The error reads Updating Failed. The response is not a valid JSON response. I am inserting a PDF file and using the File block. This has worked for me in the past and allows people to download the file (which is a poster for the event) to their computer. I use this all the time and it only started showing this error after your last update.

    Can you please investigate and advise me how to fix the problem.

    Thanks for your help
    Dave

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter tcmacadmind

    (@tcmacadmind)

    2 years, 4 months ago

    Hi, I am still having this issue and no one has responded. Does anyone have a fix for this issue??

    Plugin Support Jaime

    (@jaimemarchwinski)

    2 years, 3 months ago

    Hi @tcmacadmind

    I’m sorry to hear that you are experiencing this issue! Are you using the File Block on an event page? Does the file block work on a regular WordPress page/post?

    Can you try flushing your permalinks and clearing your cache/history and see if the error still occurs?

    I hope that helps!

    Thanks,
    Jaime

    Thread Starter tcmacadmind

    (@tcmacadmind)

    2 years, 3 months ago

    Hi Jamie, thanks for your response however all of you suggestions did not work. I also tried deactivating all of my plugins to see if one of those was causing the problem but that did not change the issue. I noticed that some people having JSON errors were advised to use the classic editor. I tried this and it did work but going back to the old classic editor is not ideal.

    Any other suggestions?

    Dave

    Marho

    (@matumu)

    2 years, 2 months ago

    Hi Dave,

    We’ve released some updates since your last response. Can you please check and confirm if you’re still having this issue?

    Best regards,

    Marho

    Marho

    (@matumu)

    2 years, 2 months ago

    Hi there!

    This thread has been inactive for a while so I’ll be marking it as Resolved.

    Please feel free to open a new thread if any other questions come up and we’d be happy to help.

    Best regards,

    Marho

    Thread Starter tcmacadmind

    (@tcmacadmind)

    2 years, 2 months ago

    The issue has still not been resolved so I don’t see why you would close the case. It would be better to fix the problem I would think.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘JSON Error when saving an event with a File included’ is closed to new replies.